Canadian Tire Terrace is looking for an Automotive Parts Associate. The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customer in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.
Responsibilities and Tasks
Customer Service
- Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
- Smiles, makes eye contact with and greets customers.
- Directs or guides customer to the location of requested items.
- Answers questions and provides friendly advice and services to customers.
- Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
- Handles multiple customers in an effective and efficient manner.
- Deals with challenging situations in a professional manner.
Operations
- Sources and orders automotive parts for customers through authorized suppliers.
- Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
- Processes returns, warranties and castings as required.
- Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).
- Stocks shelves and merchandise display areas using modules and planograms as guidelines.
- Locates products in the warehouse.
- Operates computer and RF gun, and enters all relevant coding in Canadian Tire systems.
- Complies with company, store, department, and Automotive Service Centre policies.
- Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
- Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
- Completes other tasks, as required.
Requirements
- Demonstrated automotive subject matter knowledge and interest.
- Basic math and typing skills.
- Good working knowledge of automotive parts lookup system.
- Ability to operate a cash register is an asset.
- Ability to work under minimal supervision with computerized systems.
- Experience in a similar role, in a Canadian Tire Store or Automotive Service Centre, is considered an asset.
Required Skills and Abilities
Successful candidates will demonstrate the following competencies:
- Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
- Strong belief in the Canadian Tire Values of honesty, integrity and respect.
- Ability to serve customers in a professional manner and to inspire their confidence and trust.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Strong communication skills, ability to listen carefully and to give precise instructions.
- Aptitude for building and maintaining interpersonal relations, both with customers and coworkers.
- Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
- Ability to multitask, adapt and cope with challenging and changing situations.
- Positive attitude, punctuality and solid work ethic.
Pay: $17.85-$20.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- Profit sharing
- Store discount
Work Location: In person
