Registrar's Office
Position number: 37976
Date posted: July 2, 2026
Functional Analyst - IT4 (AESES)
New Regular Continuing Full-Time (Budget Funded)
Work schedule:
35 Hours/week (Monday to Friday, 8:30 am to 4:30 pm)
Salary:
$38.32 to $55.25 per hour ($69,742.40 to $100,555.00 per annum)
Expected Start Date
August 17, 2026
For more information please contact: Fatima Carreiro - [email protected]
MINIMUM FORMAL EDUCATION/TRAINING:
- A Bachelor’s degree, preferably with a major in management information systems, accounting and finance, business administration, public administration, computer information systems or a related field, or equivalent combination of education and experience is required.
- Certified Business Analysis Professional (CBAP) certification, preferred.
EXPERIENCE:
- A minimum of four years of directly related experience with enterprise systems in higher education and experience in Business Analysis, gathering requirements, documenting workflows, required.
- Experience in the functional configuration, modification or maintenance of complex relational databases, required.
- Experience in creating and documenting test cases, test plans and conducting testing is required.
- Experience with business processes improvements is required.
- Experience working with BPMN (Business Process Notation) is required.
- Experience training and supporting system end-users is required.
- A successful track record of forming relationships and working with others across departments and within teams, required.
- Experience in interpreting rules, regulations, and business processes at the University of Manitoba, preferred.
- Experience configuring Banner or equivalent student information system, preferred.
- Experience with academic advising, registering in a post-secondary institution and room booking is preferred.
- Expert-level knowledge in student information systems is required.
- Knowledge of fundamentals of change management, process improvement and communications is required.
- Knowledge of goals and objectives of university academic records functions is required.
- Knowledge of University of Manitoba’s curriculum and courses is required.
- Knowledge of complex higher education student information systems design and operation including characteristics and capabilities of information processing is required.
- Knowledge of fundamentals of functional systems analysis, configuration and testing and methods of developing operational process specifications is required.
- Knowledge of principles of reporting using sets and subsets is required.
- Knowledge of professional standards for key business systems and procedures, and methods pertinent to assigned area including laws, ordinances, codes, and regulations (FIPPA/PHIA) related to student systems information processing is required.
- Knowledge of principles of program documentation and training is required.
- Knowledge business process mapping and re-engineering is required.
- Knowledge of the inter-relationships of campus departments and the basis of faculty specific policies and practices is required.
- Knowledge of University of Manitoba governance and the RO’s role in its application is required.
- An acceptable equivalent combination of education and experience may be considered.
SKILLS AND ABILITIES:
- Strong verbal and written communication skills required.
- Proficiency with MS Teams, productivity apps, presentations (PowerPoint), word processing (Word), spreadsheets (Excel), databases (Access), e-mail (Outlook) is required.
- Ability to describe complex processes using business process mapping techniques is required.
- Ability to learn the characteristics of new systems and update skills to adapt to changing technology is required.
- Ability to initiate work and mentor others is required.
- Ability to influence change and manage resistance to change is required.
- Ability to work effectively, both independently and collaboratively is required.
- Ability to establish and meet priorities and project schedules is required.
- Ability to show good situational judgment in an academic environment is required.
- Ability to interpret and apply applicable rules, laws, and procedures to student systems operations is required.
- Ability to present and lead discussions, chair meetings is required.
- Ability to maintain focus and attention to detail with frequent interruption is required.
- Proficiency in the use of a relational database is required.
- Satisfactory work record, including satisfactory attendance and punctuality, is required.
Analysis
- Investigate new software functionality and design technical solutions to address operational and end-user requirements.
- Analyze and evaluate existing business functions and processes related to SIS (Banner), including general person, registration, grading, academic history, and room bookings, course scheduling, fee assessment, tax forms, reporting, course/catalog management, student records, reporting, degree audit, BDM, workflow and other student and academic systems.
- Make recommendations to change business processes and develop enhanced functions to better meet needs of ORES, students, academic units, and administrative units across the university.
- Lead detailed stakeholder interviews and facilitate workshops to gather comprehensive business requirements. Utilize business analysis techniques and root cause analysis to understand business needs and challenges thoroughly.
- Build technical solutions within Aurora & Banner using tools that may include Ellucian Workflow (Process Maker), Ellucian Experience, Banner Configurations, and the Microsoft Power Platform.
- Lead the implementation of new software, and enhancements to existing systems, working closely with vendor team members.
- Liaise closely with IST team members to facilitate solution implementation and troubleshooting.
- Identify and implement productivity tools that can be used to improve the efficiency of service delivery and records management.
- Maintain knowledge about software feature changes and introductions.
- Maintain effective working relationships with vendor consultants.
- Identify, analyze, and report software defects.
- Test, troubleshoot and ensure data integrity of all vendor updates and patches to the systems prior to release to the production system.
- Develop specific modifications/customizations to the system/software in collaboration with ORES and IST team members.
- Evaluate system data and develop specifications for end-user operational reports. Ensure error reports are assigned and dealt with in a timely manner.
- Maintain a broad up-to-date knowledge of the student information system/room booking software and other RO systems through individual self-study and research, attendance at seminars, lectures, webinars, training sessions and conferences.
- Develop relationships/contacts with other institutions using the same or similar software(s).
Training/Documentation/Coaching
- Document system configuration, coding structures, system processes, business processes and customizations.
- Track and document changes in functional and business practices and write detailed procedures that can be easily understood by end-users.
- Deliver training and develop training materials for stakeholders across the institution.
- Provide technical assistance, mentoring, and coaching to system end-users.
- Support the work performed by other team members, including Records & Services Advisors by providing training, documentation, and knowledge transfer.
- Maintain in-depth knowledge and understanding of tasks related to the maintenance of student records.
- Other duties as assigned.
The University of Manitoba is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring, promotion and tenure (where applicable) for systemically marginalized groups who have been excluded from full participation at the University and the larger community including Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2SLGBTQIA+ (Two Spirit, lesbian, gay, bisexual, trans, questioning, intersex, asexual and other diverse sexual identities).
If you require accommodation supports during the recruitment process, please contact [email protected] or 204-474-7195. Please note this contact information is for accommodation reasons only.
Application materials, including letters of reference, will be handled in accordance with the protection of privacy provisions of "The Freedom of Information and Protection of Privacy Act" (Manitoba). Please note that curriculum vitae will be provided to participating members of the search process.
