About Us
Snappy Kraken is a marketing program leader in the financial services industry.
We believe that our work helps people achieve greater freedom.
Our tools help financial advisors achieve greater freedom over their time.
Our content helps people achieve greater financial freedom for their families.
Our culture helps team members achieve greater freedom in where (and how) to live and work.
Our innovative solutions set us apart.
Financial content is stale; we make it interesting.
Marketing technology is complex; we make it simple.
Financial advisor brands are bland; we make them captivating.
The Purpose of This Role
The Enterprise Account Manager is responsible for ensuring our customers receive increasing value for their investment with Snappy Kraken. This position involves both outbound and inbound engagement, focusing on customers approaching their renewal date and those reaching out with product or marketing inquiries. In this role, you will interact with clients on a daily basis, showcasing key product features and functionalities that can enhance their digital marketing capabilities.
The Enterprise Account Manager will consistently support and maximize the engagement of current and future enterprise relationships within the financial services industry. This person will have the ability to analyze the landscape of an enterprise partner's business, understand their pain points, and leverage Snappy Kraken’s products and technology in a mutually beneficial partnership.
The Client Growth Manager will report to the Chief Revenue Officer.
Primary Role & Responsibilities
Monitoring customers' accounts and identifying opportunities for clients to expand their relationship with us, through investing in additional products and services
Innovating internal workflows for all aspects of enterprise sales, service, and conference planning
Creating and continuously improving email and call sequences to test and validate approaches to engage with our clients
Preparing and providing marketing collateral that teaches partners how to drive business to Snappy Kraken
Making our enterprising partners feel well-serviced and appreciated
Planning and attending industry conference that Snappy Kraken sponsors
Traveling as required
Creating, promoting, and managing marketing plans to roll out partnerships and gain adoption
Understanding individual customer needs, the reason why they made their initial purchase, and how our product(s) enhance their existing marketing strategy
Tracking, analyzing, and continuously improving our data generation which identifies product usage and any at-risk customers
Working cross-functionally, both internally as well as externally, to ensure we are best positioned to be successful
Primary Qualifications
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Minimum two years in a sales, customer success, or similar role
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Excellent communication skills to engage with our customer base and understand their unique needs to create business-driving relationships
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Account Management skills which include the ability to present the right offer at the right time
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Financial industry experience, preferably in working with Broker Dealers, Custodians, TAMPs, and other similar organizations that support advisors
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Marketing experience
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Firm enough not to be an order taker, but rather, a consultant and guide
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Outstanding product and technology knowledge
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Execute initiatives accurately, independently, and with minimal guidance
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Problem-solver
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Outstanding written and oral communication skills
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High emotional intelligence and interpersonal skills
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Ability to form a deep understanding of our products and the value they create for our customers
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Strong work ethic and goal-oriented mindset to find creative solutions to complex situations
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Strong technical skills and the ability to understand multiple systems
Proven experience producing in a virtual environment
Proper remote working environment with stable high-speed internet, electricity, and appropriate working space
Strong asynchronous communication ability
Tech-Savvy and highly comfortable working with remote communication software
Ability to be productive, disciplined, and trustworthy while working independently
Our company's core values reflect who our people are. Chase The Vision, Forge Meaningful Connections, Improve Continuously, Solve Real Problems, Welcome Challenges, Embrace Change, and Own Outcomes. We want people whose personal core values align with ours.
Perks & Benefits
Work Remotely
Flexible Time Off for your vacation, personal and sick days
Development Fund to help you grow
Medical Insurance Options
Parental/Maternity Leave
Growth opportunities
As of October 2024, the expected compensation range for this position is $70,000-125,000 USD/ $80,000-135,000 CAD OTE (base + commission) based on country of residence. Pay will be based on several factors, such as experience, certifications, location, market conditions, and other business and organizational needs. Snappy Kraken anticipates that the reasonably expected salary for this position could change in the future and retains the right to change or revisit the salary range according to business needs.
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As a remote company, it is critical to remember that our contributions and teams are interconnected and accessibility is the expectation.
At Snappy Kraken, diversity powers meaningful connections, impactful work, and great outcomes. Our culture of diversity and inclusion means we nurture an environment where each team member can do their best work.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
