Req Id: 339152
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
Do new ideas thrill you?
Do you enjoy implementing new projects?
Are you passionate about enhancing the online customer experience?
Do you enjoy dissecting a business question to drive performance?
If your answer to those questions is an enthusiastic “YES!” then you may be the person we’re looking for to join the Digital Strategy and Performance Team.
The Digital Strategy and Performance Team is responsible for driving self-serve online adoption across Bell’s Residential Services and Mobility customer bases, and associated brands including Prepaid brands and Virgin Mobile Canada. We develop customer insight, create online adoption strategies, champion the online customer experience and work with our partners to roll out new digital tactics and strategies.
We are looking for someone with a strong data analysis background, who leverages their creative thinking and who can drive programs forward.
Job duties / accountabilities:
Develop regular reporting and conduct data analysis, to understand the customer behaviour and explain drivers for online customer interactions
Provide insights on areas of opportunity to increase online adoption
Develop forecasts and business cases and be able to back up numbers
Conduct deep dive analysis on customer segments
Create executive strategy presentations, communicate results, forecasts, and strategy plans
Recommend proactive and reactive strategies to improve online adoption
Measure results of campaigns and/or projects
Support the development of short-term and long-term planning cycles through data analysis
B.Sc. in a quantitative field in Statistics, Econometrics, Mathematics or Computer Science
Minimum 2 years experience in a data analysis / data mining role
Strong knowledge of quantitative statistical methods and modelling
Demonstrated experience with SAS programming and creating/manipulating large databases
Demonstrated experience in translating complex business issues in a simple and concise manner
Experience with SAS, SQL, Microstrategy, Tableau
Excellent interpersonal skills
Ability to work well with a team
Proven experience presenting results to mid/ senior level management
Business acumen and strong analytical and problem solving skills
Ability to work independently, self-motivated, organized and self-disciplined
Proven ability to quantify and analyze customer data/results in a concise easily understood format tailored to the audience
Strong oral and written communication skills required
Strong negotiation skills, ability to negotiate and influence others
Excellent relationship building and stakeholder management skills
Strong work ethic, great attention to detail
Ability to prioritize multiple deliverables with competing tight deadlines
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Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Dorval || Canada : Ontario : Don Mills || Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Flexible work profile: Mobile
Application Deadline: 12/21/2021
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or email@example.com to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at firstname.lastname@example.org.
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.