Competition # : 31126
Department: Community Services
Type of Employment: Permanent
Union Status: NSGEU - NSPG
Closing Date: 6/15/2021 (Applications are accepted until 11:59 PM Atlantic Time)
The Department of Community Services (DCS) works collaboratively with community, social enterprise, other departments of government, and not-for-profits to ensure vulnerable children, families and individuals receive the supports they need to live safe, healthy, and productive lives. We are committed to a social service system that helps people be as independent and healthy as possible, and to reach their full potential.
We offer various programs including Child, Youth & Family Support, Employment Support & Income Assistance, and Disability Support Programs.
For more information on our Department please click here: https://novascotia.ca/coms/.
About Our Opportunity
Under the direct supervision of the Casework Supervisor, the Clerk 2 is the first point of contact for clients, service providers and the general public, requiring excellent customer service skills. You will use various computer software systems and be responsible for assisting in the delivery of programs by providing a range of general inquiry/administrative support services.
This position involves direct client service and working in partnership with Social Workers and Caseworkers for the effective and efficient delivery of services.
We count on your expertise and excellent customer service to provide various administrative support, including, but not limited to:
Coordinating daily incoming and outgoing correspondence
Maintaining records of documents processed, reviewing data for completeness and accuracy
Maintaining a filing system in accordance with government records management policy
Compiling and preparing ad hoc reports
Interacting with clients, service providers and staff in person or by phone
Qualifications and Experience
You have three (3) years of direct client service/administrative support experience. Completion of a one-year business course would be considered an asset.
You have demonstrated excellent customer service skills and a proven ability to effectively deal with people both in person and by phone. You can work effectively under pressure and independently in this fast paced environment. You have accurate keyboarding skills along with a working knowledge of various software programs and databases to deliver effective administrative support. Extensive knowledge of services and programs offered by the Department and other community agencies will assist in providing efficient delivery of client service.
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
An equivalent combination of training, education and experience will be considered. Related equivalencies may include, but are not limited to:
A related diploma and one (1) year of experience
A related bachelor’s degree
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.
Work is performed in an office environment. Occasionally you may need to move or lift objects such as boxes or files. You will have daily contact with the public, various Government Departments as well as other local Agencies and Institutions.
What We Offer
Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
Mentorship through iNSpire; a new formal, interdepartmental mentorship program that connects employees so they can gain knowledge and experience to support their career development.
Countless Career Paths for Nova Scotians.
Department Specific Flexible working schedules.
Pay Grade: CL 13
Salary Range: $1,407.60 - $1,532.16 Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:
Current NS Government Employee Sign In
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.