IT Technician - Level 1
Ecosystem
Montréal, QC
Are you a bilingual IT specialist who enjoys helping colleagues and finding solutions as challenges arise?

Ecosystem is seeking a curious and courteous self-starter to join our IT team, with the primary role of responding to our staff’s requests for technical assistance.

Responsibilities
Respond to our staff’s requests for IT assistance (phone calls and Helpdesk tickets)
Prioritize requests based on their level of urgency
Offer a speedy, polite and high-quality service to our staff
Forward level 2 and 3 requests to colleagues with the required experience
Prepare workstations, laptops, tablets, cellphones, etc. for our staff
Contribute to the continuous improvement of the IT team’s best practices
Write and update technical documentation for our staff (tutorials)
Perform all related and relevant tasks that lead to professional development
Candidate Profile
IT diploma or equivalent experience
Minimum one year of relevant experience
Qualities
Sense of responsibility, initiative and autonomy
Interest in teamwork and staff services
Ambition and desire to learn
Strong writing skills
Bilingual (English and French)
Conditions
You will hold a full-time position at Ecosystem. We create a stimulating work environment for motivated individuals, making it a place where brilliant ideas are nurtured.

Ecosystem is an equal opportunity employer offering a competitive compensation package including health insurance and a retirement plan. We encourage a healthy work-life balance and offer flexible schedules. We will also provide you with a laptop and cellphone.