Serves as a specialist on registrar-related operations at the University of Ottawa. Greets students, and informs and advises them on registrar services, programs of study, registration procedures and programs offered by the faculties and other services. Registers special students, handles program changes, makes entries to students’ academic and financial records, collects tuition, housing, admission and documentation fees, and performs related financial transactions.
Postsecondary education in a relevant field or equivalent experience
At least two years’ customer service experience as a resource person
Data entry and verification experience
Two years’ experience in interpreting, explaining and applying policies and procedures
Knowledge of study programs and academic rules and procedures regarding registration and program requirements
Experience analyzing academic records and procedures
Experience using computer programs and systems such as word processors, email and the Internet, as well as databases (SIS, DEPS, Talisma, Datacard, DocuNet, EDI)
Tact, diplomacy and interpersonal and problem-solving skills
Ability to communicate effectively in both French and English (in person, by phone, by email and in writing) with students, parents and University services and faculties
Sound judgment and attention to detail
Ability to remember a large number of very detailed policies and procedures, and considerable information
Ability to understand and interpret client needs
Organizational skills and ability to work under pressure
Ability to work in a team environment
Knowledge of the University’s organizational structure and faculty regulations (and exceptions) regarding program changes (an asset)
Bilingualism – French and English (spoken and written); to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
Key competencies required at the University of Ottawa:
Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
All qualified candidates are invited to apply; however, preference will be given to Canadian citizens and permanent residents. The University of Ottawa is an equal opportunity employer. We strongly encourage applications from women, Aboriginal peoples, persons with disabilities and members of visible minorities. If you are invited to continue the selection process, please notify us of any particular adaptive measures you might require.
Applications from employees belonging to the bargaining unit SSUO will be considered first. Priority will be given to employees who have an entitlement as defined by their collective agreement or university policies. The University also accepts external applications; they will be selected in second place. Schedule with an average of 35hrs/week. Workshops offered by Leadership, Learning and Organizational Development that you have taken may be considered an asset if you apply for a position at the University. Don’t forget to list them on your CV. We thank all candidates for applying. We will only contact candidates selected for further consideration. Any information you send us will be handled respectfully and in complete confidence. Remember to upload a copy of your diploma(s) or a certificate of merit as well as a current version of your CV into the My documents section of your career profile (please include the job ID number, i.e. J0000-0000, in the title of your document).