For over 60 years, our programs have addressed crime & its causes in our Kawartha and Peterborough area communities. We practice diverse approaches to violence prevention, intervention, diversion, & response. We work from a trauma and resilience informed, anti-oppressive, restorative lens.
As the Residential Resource Worker- Phoenix House, you will support individuals residing in a Community Residential Facility (CRF), in Lindsay Ontario. Residents at Phoenix House have been incarcerated and have been approved to live in a community setting to work on their full reintegration plan. The Resource Worker will be responsible for the safety and security of the program by supporting daily routines, observing behaviour and reporting any issues that may arise that could impact the safety and wellbeing of others, including community members.
The Residential Resource Worker provide program coverage 24/7. Depending on the shift, tasks could include monitoring safety and security, conducting room checks, providing support to residents as needed and reporting to authorities as required. Daily shift case logs and regular upkeep of the residence are also requirements of the role.
Duties and Responsibilities
Observational Tasks
- Monitor safety and security of residence throughout shift.
- Ensure doors are always locked.
- Monitor in and out board ensuring only residents and staff are in the building.
- Ensure residential rules are being adhered to.
- Conduct room searches.
- Conduct room checks on night shift.
- Report observations at shift change, ensuring all staff are aware of any issues pertaining to the safety and wellbeing of residents and staff.
Administration Tasks
- Review and maintain client observational binder and logs throughout shift.
- Track & maintain all client-related data and activities in database.
- Monitor client medications.
- Consult with relevant community partners pertaining to resident as needed.
Best Practices and Accountability
- Stay informed of issues, information, & best practices re: involvement with the justice system, housing and homelessness, mental health and addictions, community reintegration and Community Residential Facilities.
- Foster a warm, welcoming, restorative, anti-oppressive, trauma/resilience informed space for the residents.
- Take a strength-based approach when addressing resident needs.
- When providing information, do so in a way that reflects the racial, cultural, linguistic and gender-specific needs of the person being served.
- Attend relevant staff meetings and training sessions.
- Adhere to standard professional guidelines and agency protocols on confidentiality and ethics.
- Follow all Health and Safety guidelines.
- Engage in ongoing collaboration with teammates.
- Report any issues relating to safety and risk to Director or agency CEO.
- Consult regularly with the Director.
- Undertake other duties assigned by management to improve or enhance the delivery of services, and to meet operational needs.
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties assigned to meet the ongoing needs of the organization.
Job Specifications
Education, Training, and Professional Experience
- Post–secondary education in social services, criminology, community and justice services, psychology, or related field.
- relevant to social and/or justice services, preferably working with individuals experiencing precarious housing, homelessness, incarceration and/or conflict with the law.
- Relevant training certificates an asset (i.e. Motivational Interviewing, Anti-Racism and Decolonization, Trauma-Informed Care, Positive Space, Restorative Conference Training).
- Thorough knowledge of local community resources and partner agencies.
- Standard First-Aid/CPR Level C.
Skills & Attributes
- Excellent observational and problem-solving skills.
- Excellent oral, listening, written, interpersonal, & conflict resolution skills.
- Self-starter and highly motivated.
- Professional co-operative attitude and behaviour.
- Ability to think quickly and use Nonviolent Communication techniques to diffuse conflict and high-risk situations.
- Ability to determine risk and when to report such risk.
- Self-awareness and ability to continuously evaluate biases, in order to work with a diverse range of clients.
- Strong computer skills, incl.: Microsoft Office, Teams, Excel, etc.
- A deep understanding of the value of relationship-building.
- Actively seeks constructive feedback from colleagues, supervisors, volunteers, & others.
- Ability to work with diverse staff, client community, & a wide range of constituencies.
- Ability to work independently & take initiative.
- Strong ethics, integrity, & confidentiality consistent with the position.
Physical Abilities
- Ability to exert up to 30 lbs. of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.
- Ability to engage in sitting, standing, and walking or a mix of all three for long periods of time.
- Ability to drive for short to medium periods of time to perform duties of the job, e.g. outreach into the surrounding community, attend community events, program supply shopping, and occasional travel to other JHSK office locations.
Other Requirements & Working Conditions
- It is expected that the successful candidate will provide and maintain a clear Criminal Record Check with vulnerable sector screening as a condition of employment.
- Must have Valid Ontario Driver’s License (G-class) and reliable access to a car to perform duties of this job.
- Must be successful in obtaining Reliability Status through Public Services and Procurement Canda.
- This position is in person.
- Must be able to work evenings, nights or weekend shifts when scheduled.
- Must be comfortable working with adult male identifed population, in a residential setting.
- Must be able to complete perimeter checks of building, and complete security checks, entering bedrooms of CRF residents.
- Must be comfortable working alone.
- Regular exposure to secondary traumatic stress (STS), which may contribute to the experience of compassion fatigue.
- There may be exposure to hazards from time to time, e.g. violence, bodily fluids and waste, communicable diseases, working alone, slips trips and falls, and other exposures.
JHS Kawarthas is an equal opportunity employer. We are committed to organizational equity & diversity. We actively seek staff who are members of groups designated by federal/provincial legislation as under-represented. These groups include women, Indigenous people, persons with disabilities, ethnic
minorities, racialized people, & LGBTQ2I* persons.
Only those selected for an interview will be contacted.
JHS Kawarthas does not use Artificial Intelligence, automated screening or algorithmic decision making in its recruitment and selection process.
Pay: $26.58 per hour
Expected hours: 35.0 per week
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Work Location: In person
