Sales Engineer - Toronto
Trend Micro
Toronto, ON
Trend Micro: Securing Your Connected World

Trend Micro, the world’s largest independent security software company, strives to make the world a safer place by protecting digital information. Our solutions for consumers, businesses and governments provide layered security to protect information on mobile devices, endpoints, gateways, servers and the cloud. Trend Micro enables the smart protection of information, with innovative technology that is simple to deploy and manage, and security that fits an evolving ecosystem. Our solutions are supported by over 5000 employees in over 50 countries and powered by the world’s most advanced cloud-based global threat intelligence, the Trend Micro™ Smart Protection Network™.

The Sales Engineer (SE) is the technical bridge between our Sales Representatives, our channel partner network and their pre-sales customers. The SE will take ownership of the prime technical relationship with our pre-sales customers and channel partners to help close deals by proactively managing and delivering technical information to our customers and channel partners either onsite, online, and via telephone

Duties & Responsibilities
Provide Proof of Concept service to pre-sales customers and help clients with planning and implementation of Trend Micro products
Provide support and training to the channel partner network and respond to technical requests from channel partners
Work in a fast-pace environment under minimal supervision
Will provide software and network troubleshooting in complex customer environments
Maintain and expand working knowledge of current and beta products
Share best practices with other SEs to enhance quality of service and efficiency
Provide product training and mentoring when required
Contribute to building the SE Readiness Program and develop subject matter expertise in assigned products and solutions
Willing to travel regionally for customers facing activities, as well as marketing and user group events
Channel feature requests to Product Management to enhance Trend Micro products
Participate in alliance projects including building vendors’ and customers’ relationships
BS degree or combination of: education and pre-sales experience in Security Software and Systems.
Sales Engineering and/or professional services experience preferred
Experience working with various Microsoft software and systems
Experience with various content security software and systems preferred
Solid multi-tasking, troubleshooting and problem resolution abilities
Self-starter and quick learner with desire to continually learn new tools and technologies
Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients including administrators and C-level executives

Desired Skills and Experience:
Knowledge of MS Windows and Active Directory
Knowledge of MS Exchange, IIS and SQL is a plus
Knowledge of Anti-malware, Firewalls, Intrusion Detection and Prevention, Data Loss Protection, Endpoint Encryption, File Integrity Monitoring, Email and Web Gateway Security, Email Encryption, SysLog, SIEM products
Experience with VMware vCenter and VDI
Network infrastructure experience (Routing, switching, edge firewalls, load balancing)

One or more of below certifications or training is desired:
VCP – VMware Certified Professional
CCNA – Cisco Certified Network Associate
CISSP – Certified Information Systems Security Professional
MCP – Microsoft Certified Professional
MCSE – Microsoft Certified Solutions Expert
Linux/Solaris/UNIX System Administration
CLP - Certified Lotus Professional
AWS/Cloud Certification
Trend Micro welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.