Springboard Clinic is a place where neurodiverse individuals, their families, and the clinicians who support them feel seen, respected, and energized by meaningful work. We specialize in ADHD and related mental health profiles, taking a collaborative, whole-person approach to care – because every voice matters, and diverse perspectives lead to the best outcomes.
In this role, you will join our fast-paced, highly skilled, and dynamic administrative team at the Oakville location, providing a wide range of client support and clerical duties. As the liaison between clients and other team members (therapists, medical practitioners, assessment team members, etc.), the ideal candidate is ready to dive in and learn all the detailed intricacies of our clinic, to help ensure processes and services run smoothly.
What You’ll Do:
- Build and continuously deepen your understanding of Springboard’s services, client journey, and pricing to confidently and accurately respond to client and team questions.
- Manage a high volume of emails and phone calls from current/potential clients and stakeholders.
- Assessment coordination: sending questionnaires, confirmation emails, prepping client files, billing, appointment follow-up.
- Support the intake team in managing new client inquiries, including scheduling Intake Calls and sending informational emails.
- Check in clients and maintain the EMR appointment statuses; following up as needed for any late cancellations or no-shows.
- Redirect client questions and updates to appropriate staff members: internal messaging and/or following up with clients/staff.
- Reaching out to clients about a variety of topics, including outstanding invoices, pending physician referrals, and incomplete documentation.
- With consent, communicate with external stakeholders surrounding sensitive and confidential client information.
- Ensure timely and accurate work pertaining to client accounts, emails/phone communications, and billing.
What You’ll Bring:
- Minimum 2-3 years of administrative experience; previous experience working in a health care environment is strongly preferred.
- A completed undergraduate degree in a related field of study, or a certificate in administration with additional workplace experience.
- Advanced communication skills (verbal and written) - polite, patient, and respectful interpersonal communication abilities.
- Ability to adapt to shifting priorities and proven experience in multitasking while completing responsibilities in a timely manner.
- Comfortable using multiple technology systems in tandem and capable of learning new software platforms in a timely manner.
Commitment and Compensation:
- Work Hours: 28 Hours per week; scheduled across weekday afternoon/evenings until 8pm + Saturdays (Saturdays are mandatory)
- Salary: $20/hr
- Ability to provide additional ad-hoc coverage as needed is an asset
- Training to begin early July 2026
More About Springboard
At Springboard, connection and collaboration aren’t an afterthought – they're built into how we work. Our bi-monthly All-Hands meetings bring the whole team together to share updates, celebrate wins, and spotlight new innovations. It’s where we align on clinic wide goals, learn from one another, and strengthen our culture.
As a team that embraces change, what began in 2009 as a mother-daughter duo has now grown into a team of more than 75 across two locations in Toronto and Oakville. We believe meaningful care comes from staying curious, adapting quickly, and continuously evolving to meet the needs of our clients and the ADHD community.
Springboard Clinic is an equal opportunity employer. We are committed to ensuring equity, diversity, and inclusion are embedded into our culture and recruitment process. At this time, AI technology is not used during the recruitment process.
Job Type: Part-time
Pay: $20.00 per hour
Work Location: In person
