The Rounds
Community Engagement Manager: Toronto / Montreal / Halifax
Full-Time · Remote-Flexible · Healthcare Technology
Key Information
Team: Commercial/Product
Employment Type: Full-time, Permanent
Vacancy status: Existing vacancy (active hiring).
Vacation: 15 days, prorated in the first year
Location: Ontario/Quebec/Nova Scotia
Hours: 40 hours a week with a flexible schedule, able to cover 9:00 am - 5:00 pm, Toronto, Ontario, Canada time zone. (Eastern Standard Time (EST))
Start Date: As soon as possible
About The Rounds
The Rounds is a Health Care Professionals (HCPs) collaboration platform, a dynamic and fast-moving health technology company. The Rounds connects HCPs across Canada, enabling meaningful peer engagement, medical education, and life sciences partnerships that improve patient outcomes.
About this Opportunity
This is a dedicated role that will own community growth and engagement at an organization that has built strong HCP relationships over the past 14 years. This role brings a fresh set of eyes to member engagement, sharpening what's worked, rethinking what hasn't, and turning that thinking into real systems, content, and relationships.
This role moves between strategy and execution, from setting the engagement strategy to writing the welcome message. The ideal candidate understands how HCPs engage differently: time-scarce, skeptical of anything promotional, driven by peer credibility. And since this function is still proving its value, you'll need to back your work with data as much as relationships.
Success in this Role Looks Like
- Operationalizing Engagement. Defining and modernizing the processes, cadences, and systems this function runs on, turning disconnected efforts into something repeatable.
- Running the community. Owning the day-to-day pulse of our HCP community across whatever channels we use to host it, from welcoming new members to surfacing and resolving issues.
- Growing engagement. Identifying and nurturing highly engaged members, building the kind of one-to-one relationships that turn casual participants into advocates.
- Creating relevant content. Planning and executing discussion topics, content, and programming that HCPs find valuable, respecting their time and clinical credibility.
- Measuring what matters. Tracking sentiment, participation, and engagement metrics, and using data to drive change.
- Representing the member's voice internally. Leading member discovery through interviews, surveys, and other research, then translating what you learn into insight our Marketing, Product, and Customer Experience teams can act on.
Does This Sound Like You?
- Community experience. You've grown or operated an online community, ideally for a professional, credentialed, or trust-driven audience.
- Fresh perspective. You can look at a program with years of history behind it and see where it's ready to evolve, bringing fresh thinking to member engagement without dismissing what already works.
- Strong executor. You can take a broad mandate or a leader's direction and turn it into something concrete and repeatable, translating vision into action.
- HCP audience fluency. You understand, or are genuinely curious to learn, what makes HCPs engage: peer credibility, time scarcity, and a low tolerance for anything that reads as promotional.
- Data-informed. You're comfortable using engagement and sentiment data to sharpen an existing program and make the case for where it should go next.
- Strong communicator. You write clearly and adapt your voice depending on whether you're welcoming a new member or briefing internal stakeholders.
Why Join Us
- Be a key voice at a health tech company with significant growth potential.
- Work directly with leadership; your ideas and feedback will shape strategy.
- Competitive base salary and health benefits.
- Flexible, remote-friendly work environment.
- Meaningful work; every relationship you build helps connect HCPs and improve patient care.
Our Values
Curious by Nature
Curiosity keeps us moving. It’s the courage to question, the drive to learn, and the willingness to let go of what doesn’t work. Complacency is the real barrier — and curiosity is our way of overcoming it. We build momentum, not monuments, turning the unknown into opportunity and keeping our work and our industry evolving.
We Trust Our Team
We show up consistently for our teammates, clients, and partners. Trust grows when we take responsibility, communicate openly, and follow through - even when no one is watching.
Hunger for Excellence
Drive is the spark that keeps us moving forward. It’s a relentless pursuit of excellence, fueled by curiosity, accountability, and a desire to grow. Skills fade, tools change, but our commitment endures, because we build not just capability, but lasting impact.
Winning as a team
Humility is demonstrated by recognizing the value of our team in being successful. With rising tides, we rise together. When storms arrive, we leave our egos aside and step in because we’re here to get it right and not to be right.
Work Hard, Laugh Harder
We do serious work, but we don’t have to be serious in our work. Humour is our secret tool to navigate difficult situations with lightness and teamwork.
Apply Online
https://secure.collage.co/jobs/therounds/64309
Due to the volume of applicants, we are unable to respond to every application received. If you are selected to move forward, our interview process follows this sequence:
- 30-minute screener with a member of our team.
- 60-minute interview with two members of our team.
- 30-minute interview for culture check with two members of our team.
- A decision is communicated, and an offer extended.
- Reference checks.
Equal Opportunity
The Rounds is an equal opportunity employer dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants' needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform the Company of the nature of any accommodation(s) that you may require.
