JOB POSTING - EXTERNAL
OPL #06-2026 Public Services Clerk Part-time Temporary – 1 Position
Under the direction of the Branch Manager, this position provides pro-active customer and information service to the public.
Job Title: Public Services Clerk
Hourly Rate: $29.87 - $31.64
Contract Duration: 6 months
Reports to: Branch Manager
Location: McLaughlin Branch
Hours: 15 – 25 hours per week. To regularly work evenings and weekends at any of our 4 branches.
General Description of Duties:
- Provides pro-active circulation, information and customer service to Library customers.
- Responds to all customer requests in person, phone or email.
- Provide excellent customer service at service points.
- May assist with planning and the delivery of library programs.
- Assists with recommendations to enhance the library collection and program maintenance.
- May assists with displays.
- May assist with holds procedure.
- Other duties or special projects as assigned.
- This position requires you to take every reasonable precaution to protect the health and safety of yourself and others.
Skills and Abilities required:
· Strong Customer Service Ethic.
· Technological competency, including proficiency with circulation and office software.
· Familiarity with technology and social media used by the public.
· Strong communication and interpersonal skills.
· Ability to establish and maintain effective working relationships.
· Ability to provide courteous, responsive and effective service to the public.
· Ability to be enthusiastic, engaged, willing to learn and embrace change.
· Ability to uphold and promote the values of Diversity, Equity and Inclusion in their work.
Physical Skills and Working Conditions:
This position requires keyboarding, handling of materials, pushing/pulling trucks, physical set up of programs, packing and unpacking boxes, working at the service points and dealing with difficult customer behaviour.
Required Qualifications & Education:
- Secondary School Diploma, plus a minimum of one (1) year of relevant work experience.
- Knowledge and experience working with diverse communities.
- First Aid/CPR certification is an asset.
- A Criminal Record Check satisfactory to the Employer is required for this position.
Diversity, Equity and Inclusion
The Oshawa Public Libraries is committed to a barrier-free recruitment and selection process. We uphold our values of diversity, equity, inclusion and anti-racism in the delivery of our services and in our workplace. The Oshawa Public Libraries encourages applications from all applicants, including members of groups with historical employment barriers to equity, this is including but not limited to, Indigenous, Black and Racialized Groups, People with Disabilities, Women and Persons within the 2SLGBTQ+ community.
Accommodation
The Oshawa Public Libraries is an Equal Opportunity Employer in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Should you require Code-protected accommodation, through any stage of the recruitment process, please make them known when contacted by Human Resources. Personal information provided is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.
Artificial Intelligence (AI)
We do not use AI or automated systems in our hiring process. All applications are reviewed by our hiring team.
Multi-factor Authentication (MFA)
Oshawa Public Libraries (OPL) employees and users of OPL cloud-based applications are required to use multi-factor authentication (MFA) as part of our IT security practices to protect systems and data. Employees are expected to participate in MFA using a personal mobile phone when a company-issued device is not provided. This may include receiving authentication prompts, text messages, or app-based verification as required for secure access and to satisfy the MFA requirement consistent with OPL policies and procedures.
Interested applicants are requested to submit a current resume and cover letter quoting job # OPL 06-2026. Only applicants who are selected for an interview will be contacted.
Pay: $29.87-$31.64 per hour
Benefits:
- Casual dress
- Company pension
- Employee assistance program
- On-site parking
- Paid time off
Work Location: In person
