Data Entry Clerk – Billing
Support essential billing operations and policy servicing within the insurance sector in a hybrid work environment. Contribute to back-office administrative processes, financial transaction processing, policy updates, and inquiry resolution while working with a structured team focused on quality, accuracy, and service excellence.
What is in it for you:
· Hourly salary of $17.60.
· 6-month contract with the potential for permanent employment.
· Full-time position: 37.50 hours per week.
· Weekday schedule from 9 am to 5 pm.
· Hybrid work, with 3 days per week in the office.
Responsibilities:
· Manage shared mailboxes.
· Respond to emails.
· Complete assigned tasks.
· Handle sensitive billing and policy-related inquiries.
· Provide clear and comprehensive verbal and written communication to internal business partners regarding inquiry resolutions.
· Identify customer needs, clarify information, conduct thorough research, and provide accurate solutions or alternatives.
· Apply premium payments and deposits to policies.
· Facilitate changes to payment methods, banking information, and pre-authorized payment arrangements.
· Process wire payments, refunds, suspense clearing, premium offsets, and chargebacks.
· Respond to general billing and policy change inquiries.
· Perform detailed research and policy history reviews.
· Ensure work meets established quality standards and service-level expectations.
· Consistently meet individual and team performance targets related to quality and efficiency.
What you will need to succeed:
· Post-secondary education preferred in Business, Finance, or a related field.
· 2-4+ years of experience in billing, financial operations, insurance, or customer service.
· Experience in insurance or financial services.
· Strong administrative and transactional processing background.
· Experience with billing systems.
· Familiarity with payment processing.
· Strong data entry accuracy.
· Proficiency in Microsoft Office, including Excel, Outlook, and Word.
· Strong written and verbal communication skills.
· Strong attention to detail and accuracy.
· Strong problem-solving and analytical skills.
· Experience in insurance is an asset.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
Pay: $17.60 per hour
Application question(s):
- 2-4+ years of experience in billing, financial operations, insurance, or customer service.
- Experience in insurance or financial services
- Experience with billing systems
- Strong data entry
- Proficiency in Microsoft Office, including Excel, Outlook, and Word
- Strong administrative and transactional processing background
Education:
- Secondary School (preferred)
Work Location: Hybrid remote in Waterloo, ON (Waterloo District)
