E-Commerce Specialist
Location: Calgary, AB | Full-Time
Adrenalin Group, a division of Adrenalin Source for Sports, is looking for experienced E-Commerce Specialist to join our team!
About Us:
Adrenalin Group is a driven, collaborative team that helps businesses, athletes, and employees find apparel that fits their needs and reflects their brand. As a division of Adrenalin Source for Sports, we help serve a large portion of team-based sports in the Southern Alberta and are focused on quality workmanship, quick turn-around times, and customer satisfaction.
You’ll take ownership of our day-to-day e-commerce operations, manage online orders, coordinate products and timelines, update website content, and work closely with our suppliers and internal teams. This is a hands-on role for someone who enjoys working with customers, managing details, solving problems, and seeing an order through from beginning to end.
What You’ll Own:
Manage Online Orders from Start to Finish
- Manage daily e-commerce transactions and online orders.
- Review and process orders from placement through fulfillment.
- Monitor order progress and quickly address issues or delays.
- Order the products and materials needed to complete customer orders.
- Coordinate with suppliers and internal teams regarding product availability and timelines.
- Track outstanding orders and follow up until they are completed.
- Maintain accurate information within our e-commerce system.
Keep Our Customers in the Loop
- Answer questions about orders, product availability, shipping, and delivery timelines.
- Provide friendly, timely, and professional customer service.
- Proactively communicate when an order is delayed or something changes.
- Help create a positive customer experience from purchase through delivery.
Keep Our Website in Top Form
- Create and update product listings, descriptions, prices, images, and other information.
- Make sure website content and product details are accurate and current.
- Organize website categories, collections, and product listings.
- Identify website issues and opportunities for improvement.
- Support ongoing e-commerce projects and website enhancements.
Be a Team Player Behind the Scenes
- Monitor website activity and identify trends, issues, or areas needing attention.
- Assist with inventory and product availability updates.
- Work closely with warehouse, production, sales, and other team members to ensure orders are completed accurately and on time.
- Jump in to help with other e-commerce and administrative tasks as needed.
What Great Looks Like:
You'll be a great fit if you:
- Love lists, details, organization, and checking things off.
- Take ownership of your work and follow issues through to resolution.
- Can juggle multiple priorities without dropping the ball.
- Communicate clearly and professionally with customers, suppliers, and coworkers.
- Work well independently while still being a strong team player.
- Learn new software and systems quickly.
- Stay calm, positive, and solution-focused when things don’t go according to plan.
- Enjoy a fast-paced environment where no two days are exactly the same.
Preferred Experience:
- 1- 2 years previous experience in e-commerce, online order management, customer service, retail, or a related field is an asset.
- Experience with website maintenance, product creation, or inventory systems is an asset
- Strong computer skills and the ability to learn new systems quickly.
- Excellent attention to detail and organizational skills.
- Strong written and verbal communication skills.
- Experience with an e-commerce platform such as Shopify is an asset.
Why Join Adrenalin Group:
- Competitive wage and benefits program
- Employee discounts on sports and team apparel
- A supportive, collaborative work environment
- New top end equipment and new warehouse space to work in
- Opportunity to grow as our business continues to expand
- A dynamic workload, and room to advance with a growing company
- Work that is important – you help create products customers are proud to wear
If this position interests, you and you have the skills we need please respond to this ad and attach your resume. Please review the qualifications for the position prior to applying, only serious inquiries please.
Only those selected for an interview will be contacted.
Pay: $22.00-$26.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
Application question(s):
- How many years of experience do you have in website maintenance and managing updates?
- Do you have experience with an e-commerce platform such as Shopify? If so how many years experience and what platforms have you worked with?
Experience:
- in e-commerce, online order management, or other relevant: 1 year (required)
Work Location: In person
