The Leisure Operations Support role provides customer service and full administrative support for all operational processes involved in selling travel for our leisure advisors.
This position is 100% Remote
Position Overview
As a member of the North American support team, you will need a strong GDS background with at least 5 years GDS experience (Sabre required, Additional GDS helpful) is needed for a leisure support hybrid role. We are looking for someone with proven GDS and invoicing skills to work with leisure agents and Independent Contractors.
Expedition Expectations
- Work closely with both the Advisor support and Air teams in both US and Canada
- Respond to written requests in timely fashion
- Issue domestic and international tickets for leisure agents/ICs
- Issue group space, individual reservations, exchanges and partial refunds as needed
- Look for lowest fares and research airline contracts for negotiated commissions
- Coordinate seat assignments
- Resolve issues with invalid invoices in GDS/assist will new invoice requests in Sabre
- Assist with tracking commission
Passport to Success
- 5+ years GDS /Travel Agency experience (GDS: Sabre required)
- Ability to thrive in a fast paced, team environment
- Proficiency in Microsoft Office Software
- GDS Experience with Sabre required and alternate GDS(Apollo/Amadeus/Wspan) a plus
- Demonstrated professional customer service skills
- Attention to Detail
- Pragmatic and self-disciplined
- Capability of maintaining a favorable company image when interfacing with outside sources
- Proven pursuit of learning and self-development
- Ability to manage responsibilities in a manner to result in lower costs and better efficiency for the company
- Ability to demonstrate personal and organizational integrity
- Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility
- Effective oral and written communications skills
- Organizational skills that result in high productivity
#LI-Remote
