Join Mark Motors Group as a Delivery Specialist and become the final touchpoint in our clients’ luxury vehicle journey. In this key role, you will guide customers through their vehicle delivery experience with professionalism, clarity, and an unwavering commitment to premium service. If you take pride in delivering moments that feel exclusive and memorable, this role is an exceptional fit.
Responsibilities
Vehicle Preparation & Delivery Readiness
- Perform final inspections of vehicles prior to delivery, ensuring both interior and exterior detailing meet Mark Motors Group standards.
- Install license plates on customer vehicles with care, ensuring no damage is caused during the installation process.
- Tag trade‑in vehicles, record mileage, and relocate them to the designated area in the back lot.
Documentation & Appointment Coordination
- Review client files to confirm all required documentation is accurate and complete.
- Schedule customers’ first service appointments for their new vehicles.
Client Experience & Product Presentation
- Conduct thorough vehicle walk‑throughs with clients, highlighting key features, technology, and benefits.
- Ensure Audi Connect is fully installed, activated, and programmed for each client before delivery.
- Provide clients with gift certificates during delivery, maintain adequate inventory, and coordinate replenishment with the Parts Department as needed.
Client Support & Communication
- Respond promptly to all incoming emails, voicemails, and walk‑in inquiries related to Audi Connect or general product questions.
Dealership Operations Support
- Provide occasional reception coverage, including breaks and other sales‑related duties.
- Assist Finance Managers and Sales Managers as required to support overall dealership operations.
Qualifications:
OMVIC License or currently in the process of doing it
Bilingual (English/French) is an asset
Valid G drivers license + clean drivers abstract
Strong customer service and communication skills. Ability to work in a fast-paced environment and manage multiple deliveries.
Comfortable using tablets, smartphones, and vehicle infotainment systems.
Previous experience in automotive sales, customer service, or delivery coordination.
Benefits
Insurance that covers health, dental and medical. Benefits start 3 months after your first day.
Disability insurance
Employee assistance program for you and your family
Free on-site employee parking
Career growth opportunities
Employee discounts on products and services
Vacancy status: This position is for an existing vacancy, and applications are being accepted for immediate hire.
Location 269 W Hunt Club Rd at Audi West Ottawa
If your goal is to be a part of a premium, fast-paced, and supportive team, the Mark Motors Group is looking for you!
Candidates selected for the first part of the recruitment process will be contacted via email
