Company Profile
As being in the phone, iPad, and tablet repair industry for many years, we started our humble roots in catering to the many wholesale distributors. As time went on, we had channeled a different approach and moved to deal directly with our retailers and repair shops. This strategy allowed us to deal directly with the pain points our customers faced with repair parts and components. This led to us catering to specialized parts and accessories to repair stores.
Primary Function:
Assist customers with their inquiries and in-store pickups. Also, provide administrative support to departments when needed.
Job Responsibilities:
- Handle in-store pickups
- Answer customer inquiries regarding products and service questions; suggest information about other products and services through our chat system
- Adhering to all company policies and procedures
- Other tasks as assigned
- Have a professional and friendly manner
- Ability to serve a constant stream of customers at all times of day and evening
- Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation
- Ability to multi-task
- Ability to deal with people in an uplifting manner
- Ability to solve customer problems
- Ability to be a quick thinker, research and troubleshoot
- Ability to meet required goals
- Ability to lift and carry 25 to 50 lbs.
- Basic computer skills
Preferred
- High School diploma or GED preferred
- Fluency in written and spoken English
- Bilingual is a Plus
- Previous working experience as a Customer Service Representative for 1-2 year
- Ability with MS Excel and Word
Required
French required
Job Type: Full-time
Pay: $18.00-$20.00 per hour
Work Location: In person
