243 Consumers Road, Toronto, Ontario, M2J 4W8
Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
Why this role is important?
Reporting directly to the Senior Vice President, Operations, the incumbent creates and implements strategies, initiatives and targets designed to drive top line revenue, control total expense and increase bottom line profitability, measured against overall corporate plans. The incumbent provides leadership and direction to ensure compliance to, and execution of, all company standards, professional standards and all store specific direction from other functional heads.
Pharmacy Operation Specialists
Store Technology Specialists
Store Systems Specialists
What You'll Do:
Attends various meetings and performs individual store visitations to analyze, categorize and communicate the overall corporate strategy to all Business Unit team members, Associates and store employees.
Monitors and analyzes the performance strategies to identify areas of opportunity, respond with action plans, ensure maximum competitiveness and meet or exceed financial targets.
Monitors the competitive landscape of the Business Unit to ensure in-depth knowledge of new competition entering the market and develop a planned response to minimize impact on business. Liaises closely with corporate functions including merchandising, marketing, finance and real estate.
Determines and manages the total succession planning needs for the Business Unit, including the identification of future talent and provision of necessary training and business exposure.
Oversees workloads and provides staff supervision to ensure that work is done accurately, efficiently and complies with policies, procedures and standards as well as best working practices.
Provides guidance, motivation, and performance review including hiring and terminating employees, to maintain and enhance competency levels, identify future training requirements and achieve goals to increase performance.
Manages, evaluates, develops and implements departmental budgets, operations tactics and strategies to maximize efficiency and adapt to changes in the marketplace to ensure market share growth. Develops and establishes short and long term departmental goals, objectives policies and operating procedures.
Attends various meeting, conferences, seminars etc. with professional, regulatory, special interest, vendor and charitable groups to represent the corporation to outside stake holders.
Provides guidance and holds team members accountable to building strong relationships with the associates and their teams by reinforcing and expecting use of CORE values and Blue Culture
What You'll Need:
This position requires a superior level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships.
Requires extensive knowledge and skill in multiple disciplines to be able to integrate them effectively and a capacity to understand and interpret conflicting goals and needs of diverse groups.
Organizes a diverse function or integrated units by developing plans and setting directions.
Negotiates in highly competitive or adversarial circumstances where extensive skills in negotiation or high levels of diplomacy are needed.
Develops new techniques and innovative approaches to further continuous improvements.
Decisions are highly complex in nature involving multiple elements, factors and interests to develop new models and processes to meet future needs within a framework of corporate policy, general direction, multiple needs and legislated compliance.
Adaptable to set and prioritize work with multiple exceptions. Able to work with diverse personalities and styles.
Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required.
Computer skills to create and interpret reports, documents, spreadsheets and presentations.
Business acumen - superior knowledge of retail operations, merchandising, promotional and relationship management principles and practices.
Greater than ten years but less than or equal to fifteen years retail operations, business, marketing or equivalent experience.
Post secondary equivalent to a Bachelor’s degree in Business, Marketing, Retail Merchandising, or related field. MBA is an asset.
Note: This job profile indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be asked to perform other duties which may be assigned from time to time.
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Type of Role:
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.