Retail Academy Trainer
Markham, ON
The Retail Academy Trainer will be responsible for delivering the global training curriculum to various channels of the organization. This to include monobrand retail stores, multi-brand partners (wholesale) and national accounts in Canada.

Delivery of global programs to local territory
Completion of regional reporting and feedback on a timely basis
Be fiscally responsible within budget guidelines
A team player who exudes the company values and behaviors
A natural motivator and public speaker who can relate to store employees and all company employees


  • Support the Head of Retail Academy in the implementation of Global/Market specific training initiatives such as:
o Global/Market training programs and materials within the assigned area, across all channels (SR, IR MOB/MUB)

o Provide feedback on local training/development needs and issues as well as submitting monthly reports highlighting success and challenges within the area assigned

o Utilizing performance and KPI’s trend of the Retail Staff within the assigned area to tailor and build specific action plans to develop personal along these topics

  • Deliver and manage Training programs:
o Organize and conduct individual and group trainings within the learning journey as defined in the frame of the Retail Academy as well as arranging and delivering new product training before for new collection launches across all channels (SR, IR MOB/MUB)

o Set up training within the assigned areas; follow up on trainings delivered

o Monitor, measure and report on all training activities and achievements with agreed formats and time frames as well as secure a proper follow-up on trainings by analyzing effectiveness of training initiatives/programs, review return of training programs as well as providing feedback from all retail sales staff to increase training quality and effectiveness.

o Strong advocate of digital learning. Champion all forms of learning inclusive of ILTs, webinars and e-learning. Be comfortable using LMS and other digital modes of learning.

o Be adaptable and flexible to the changing needs of retail and training.

  • Work cross-functionally for an effective implementation:
o Partner with District Managers and Store Managers to organize and deliver in store training activities in the most effective manner across all channels (SR, IR MOB/MUB)

o Provide timely feedback during and after interventions to Head of Retail Academy and secure proper follow-up

o Participate and support Head of Retail Academy on Global projects when requested

o As the local expert in Retail Academy and Swarovski products, secure a proper information flow with local stakeholders helping to improve the quality of the Retail Academy implementation

  • Secure good communication flow with the Global teams and key stakeholders across the organization. Provide feedback as well as any other ideas to central on any improvement areas.

Consumer Champion:
Understand the consumer and the markets for which they work within/are responsible for. They know the consumers they serve, the competitors, the suppliers, the regulatory environment and how to address them.

Consumer experience:
Use their consumer knowledge to contribute to and drive a consistent and excellent consumer experience across all channels.

Working in a network:
Can align and build effective network groups, for example, cross -functional, cross-country or project teams including virtual networks.

Drive to work with peers, partners and others who are not necessarily in the line of command to positively impact business performance.

Brand values and attitude:
Demonstrate the Swarovski values and positively communicates and represents our brand both internally and externally.


Educational Requirements: Bachelor’s Degree from accredited University.

Years of Professional Experience Overall: 3-5 years Professional Level

Years of Experience in a Similar Role : 3+ years

  • Minimum 2 years of work experience: i n a fashion customer- and commercial-focused retail environment in a similar retail training role. Prefer someone with watch/jewerly experience or similar industry.
  • Didactic and strong presentation skills: ability to adjust presentation style to suit the audience & levels of the business
  • Excellent Facilitation Skills
  • Strong emotional/social intelligence
  • Audience management: ability to engage the audience using different approaches in order to maximize knowledge retention
  • Results driven: ability to take steps personally to ensure that mutual goals and performance target are met within the appropriate timeframe
  • Analytical skills: ability to link analyze KPIs and to generate insights on training interventions
  • Follow-throug h: ability to bring started activities to an end
  • Deadline: Strong sense of urgency; ability to meet regular deadlines

  • Field role - willingness to travel in the assigned area up to 80% of working time
  • Willingness to work/travel occasional weekends as needed
Be a key part of a global world-class luxury brand.
Work in a 120-year-old family run organization that feels local, but has dynamic global reach.
Come sparkle in one of our many world-wide businesses housed here in Canada.
Experience a strong sense of belonging as we proudly work together.
Whether you are just beginning or celebrating an existing career, we invite
you to make your own mark on Swarovski’s rich history.
Swarovski Canada Limited supports the full inclusion of persons with Disabilities as set out in the Human Rights Code and the Disabilities Act of Accessibility for Ontarians Disability Act (AODA), AMA – Accessibility Manitobans Act and the DPC Disabled Persons Commissions Act. Disability related accommodation is made available on request. Please advise us if you have any questions or should you require our materials in an alternate format by contacting us at Swarovski Canada Limited appuie l’inclusion complète des personnes handicapées, tel que prévu dans le Code des droits de la personne de l’Ontario et la Loi de 2005 sur l’accessibilité pour les personnes handicapées de l’Ontario, la Loi sur l’accessibilité pour les Manitobains et la Disabled Persons Commission Act de la Nouvelle-Écosse. Mesures d’adaptation disponibles sur demande. Si vous avez des questions ou besoin de matériel adapté, veuillez communiquer avec nous, à Relevant for Canada only: Nova Scotia - Disabled Persons Commissions Act (DPC) Manitoba - Accessibility Manitobans Act (AMA) Ontario - Accessibility for Ontarians Disability Act (AODA) Swarovski Canada Limited supports the full inclusion of persons with Disabilities as set out in the Ontario Human Rights Code and the Accessibility for Ontarians Disability Act (AODA). Disability related accommodation is made available on request. Please advise us if you have any questions or should you require our materials in an alternate format.