INSIDE SALES REPRESENTATIVE --- Multiple Shifts Available
The Sydney Call Centre
Sydney Mines, NS
Job ID: 2019-2632
# of openings: 500
Posted Date: 2 weeks ago (2/5/2019 1:45 PM)
Department: Blended Call Center Representative (CCR)
Location: Sydney Mines, Nova Scotia, Canada
Company: The Sydney Call Centre
Address: 90 Inglis St
Postal Code: B1P 5K6
Type: Part-Time and Full-Time

POSITION OVERVIEW

INSIDE SALES REPRESENTATIVE

Join our team and soar with us! We need Inside Sales Representatives who will improve the customer experience and increase sales volume, handling a blend of inbound and outbound phone calls, chat, and emails. Candidates should be highly reliable and have excellent communication skills.

Sydney, NS. Full-Time, $12.00/hour + Bonuses, Free Personal Health Benefits.

SCHEDULE

MULTIPLE SHIFTS AVAILABLE FOR QUALIFIED CANDIDATES

Available shift schedules include: Day, Mid, Night, and Night/Weekend. Please apply and follow up with our Talent Acquisition team to find the right schedule.

POSITION RESPONSIBILITIES

WHAT DOES A INSIDE SALES REPRESENTATIVE DO?

Understand customer needs, educating and providing solutions to increase sales volume. You will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of several different clients. Develop your abilities and grow with our team, interacting with customers from coast to coast. Professionally manage a variety of accounts, taking inbound requests and making outbound calls.

Inside Sales Representatives are responsible for the following tasks:
Communicate effective solutions to a variety of customer needs
Expand product knowledge, continuously growing skillsets
Create and build relationships, representing partners' interests
Improve sales process working with managerial team
Manage accounts professionally, utilizing technology/strategy
Increase customer satisfaction and drive sales growth

CANDIDATE QUALIFICATIONS

WONDER IF YOU HAVE WHAT IT TAKES?

The Sydney Call Centre provides all new employees with training so all positive, driven, and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job. In this role you will be a fully engaged team member and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.

Specific Qualifications
Highly reliable, willing to learn and acquire new skills
Enjoy talking to people, helping them resolve their frustrations
Motivated by lucrative bonus plans and daily contests
Exhibit professional communication and customer service skills
High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
Ability to learn customer service software applications
Must be proficient with basic PC skills
Ability to multi-task in a fast paced environment
Minimum 18 years of age

Entry-level or experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.

COMPENSATION DETAILS

NEED AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At The Sydney Call Centre we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource!

Total Rewards Breakdown:
Competitive Starting Compensation
Weekly Bonus Opportunity
Paid Time-Off
Daily, Week, and Quarterly Recognition
Paid Holidays
Daily Contest Payouts
Free Personal Health Benefits
Career Progression
Flexible Scheduling Options
Advancement Opportunity
Ongoing Training
Fun, Engaging Work Environment
Cash and Prize Incentives
Modern Work Environment
Casual Dress Code
And More...

ABOUT US

ABOUT MCI

MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

MCI Canada is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. MCI Canada will consider for employment qualified applicants in a manner consistent with local and federal requirements.

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