Location:
Dartmouth, Nova Scotia
Reports To:
Controller
Position Summary
Ritchie's Flooring is Atlantic Canada's largest flooring supplier, serving residential, commercial, and multi-family customers across the region. The Accounts Receivable (AR) Specialist is responsible for managing incoming funds, maintaining accurate customer accounts, and ensuring timely collection of outstanding receivables. This role plays a critical part in supporting healthy cash flow by monitoring customer payment activity, minimizing bad debt, and supporting the company's credit and collections process.
Key Responsibilities
· Monitor customer accounts to ensure payments are received according to established payment terms.
· Follow up on overdue accounts through phone calls, emails, and other collection activities.
· Process and apply customer payments, including credit cards, cheques, EFTs, and other payment methods.
· Oversee the end-to accounts receivable process
· Analyze billing trends and provide insights to improve billing process
· Investigate and resolve payment discrepancies, short payments, and account issues.
· Prepare accounts receivable aging reports and provide updates on outstanding receivables to management.
· Work closely with sales, project management, and accounting teams to resolve invoicing and payment issues.
· Assist with preparing and sending customer invoices when required.
· Review customer credit applications and assist with credit approval processes.
· Maintain accurate customer account records and supporting documentation.
· Support with account reconciliations.
· Identify collection risks and recommend actions to reduce bad debt exposure.
· Ensure compliance with company policies and accounting procedures.
Key Performance Indicators
· Accounts receivable aging
· Days Sales Outstanding (DSO)
· Collection effectiveness
· Reduction in overdue balances
· Accuracy of customer account records
· Bad debt reduction
· Timeliness of payment processing
Qualifications
· Experience in accounts receivable, collections, bookkeeping, or accounting.
· Strong understanding of accounting principles and customer account management.
· Advanced proficiency in Microsoft Excel, including formulas, lookups, filtering, sorting, and reporting.
· Experience with accounting and ERP systems; RFMS experience is considered an asset.
· Excellent communication and customer service skills.
· Strong attention to detail, organization, and problem-solving abilities.
· Ability to manage multiple priorities and work independently in a fast-paced environment.
Pay: $45,000.00-$55,000.00 per year
Work Location: In person
