We’re thrilled that you are interested in joining us here at the Amynta Group!
Reporting to the Manager, Dealer Support, this position provides support to Dealer clients and the National Sales Team.
Position Functions
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Provide best in class customer service to external clients/ support and assistance to internal departments
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Assist in corresponding with members of the sales team via phone or email
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Daily administration and coordination of customer service activities
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Liaise with the sales team to coordinate in-field support
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Collaborate with the Marketing department and coordinate with the Distribution Centre to ship regular sales supply orders
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Assemble marketing/sales collateral and POS materials
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Maintain strong knowledge of Sym-Tech products
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Meet or exceed monthly call center performance objectives including call quality and performance objectives
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Accurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date)
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Work closely with the Accounting department to ensure accurate processing of cancellations, refunds, and adjustments
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Additional duties, tasks and/or projects as required by Management
Minimum Requirements
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Ideally 1 – 2 years in a customer service/administration type role
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Fluent French and English language skills (written and spoken)
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Strong written and oral communication skills
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Demonstrated skills in customer escalation, conflict resolution, and negotiation
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Strong customer service, interpersonal and relationship-building skills
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Strong multi-tasking, organizational, time management and problem-solving skills
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Strong team building skills, to work well within a close team environment – self-sufficient, resourceful and work well with minimal supervision
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Proficient in the MS Office suite
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CRM experience an asset
