1685 Tech Ave, Mississauga, Ontario, L4W 0A7
Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
Why this role is important?
Director, Specialty Programs
Location: Mississauga, ON
Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks!
Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!
The Director, Specialty Programs is responsible for overseeing the strategic, budgetary, and operational activities of multiple programs and client portfolios within Specialty Programs. You own the development of business units within your portfolio, driving continued company growth and profitability. You are a key partner for our clients, providing strategic direction and influencing key program decisions to ensure the best outcomes. You lead a high-performance team that is innovative, accountable, responsive, and customer-focused.
What you will do:
Provide leadership across a $200MM portfolio of client accounts
Establish and deliver Business Plan targets
Provide strategic direction and recommendations to enhance existing programs and drive efficiencies
Ensure program and customer-service excellence
Partner with clients to influence key decisions and optimize programs
Lead client presentations and proposal development
Ensure ongoing profitability of portfolio of programs
Assess and develop improvement plans for Program Management
Provide strategic direction during RFPs and negotiation of new contracts
What you will need:
University degree or equivalent industry-related experience. Business, healthcare professional designation and/or post-graduate degree an asset.
Direct experience in the specialty pharmaceutical industry and with patient support programs
An extensive knowledge of the Canadian healthcare system
5-7 years account management experience and/or previous pharmaceutical experience or equivalent
Minimum of 3 years of people or team management experience
Proven customer relationship and/or account management skills with direct client interaction
Strong financial acumen and hands on budget management experience
Strong organizational, communication, and presentation skills
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Type of Role:
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.