Customer Service Representative
21st Century Travel Insurance Ltd
Cobourg, ON

21st Century Travel Insurance, an insurance agency in Cobourg, Ontario that distributes and markets travel insurance products to agents and brokers across Canada, is looking to add to its broker support team. The successful candidate will have a high school diploma as a minimum. Preference will be given to bi-lingual (Eng/Fr) candidates with a post-secondary education. This is an administrative and customer service position involving broker support, adjustments to insurance policies and eventually some telephone sales. The successful candidate will be expected to obtain an accident and sickness insurance license within 18 months and must have strong oral and written communication skills.

Job Type: Full-time

Salary: $30,000.00 to $32,000.00 /year

Education:

  • Secondary School (Required)

Language:

  • English (Required)

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
  • Record and modify customer information within the database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested