2465 Argentia Rd
Job Family Group:
Commercial Sales & Service
Do you have a passion for helping others? Join our exciting new role as a Treasury & Payment Inside Sales Specialist . The team will focus on Core Treasury & Payment Solutions (TPS) to assist customers in managing their Business while conducting digital transactions with the Online Banking for Business (OLBB) platform. You will support exceptional customer experiences by engaging in needs based conversations to promote and acquire users to the OLBB platform with non-relationship managed Small Business customers. You will have the opportunity to support customers through training and service inquiries that may arise. The Treasury & Payment Inside Sales Specialist will also interact with select Branches to support the sales process along with delivery of services. Be a key member of our collaborative and versatile team; act as a role model for colleagues and support leadership activities. Join us and help grow the business and your career!
Schedule Monday to Saturday 8:00 AM to 8:00 PM
Key Accountabilities and Skills & Knowledge
Engage in Treasury & Payment conversations with Small Business Branch Managed clients via Inbound & Outbound calls for Core Treasury & Payment Product, primarily OLBB sales bundled through Smart Packs available in Canada
Fulfill Core Treasury & Payment Products to support exceptional customer experiences; ensure all transactions/activities are done in accordance with Bank Policies & Procedures and applicable legislative/regulatory and operational requirements
Answer questions and/or support select Branch colleagues with their Core T&P Product Sales Process along with Fulfillment needs to reinforce the delivery of exceptional client experience to BMO customers
Resolve training inquiries from Small Business Clients as it relates to the OLBB Platform by providing a walk-thru of system, directing clients to available training material or registering clients to webinars and other solutions available
Support Small Business Clients with their services as it relates to changes with their product/service or inquiries related to their product/services (i.e. service changes, cancelations etc.)
Identity & make referrals to a Treasury & Payment Specialist for products not part of the Core offering or a mix of Core & Complex products to help Small Business Clients with their Cash Management needs
Respond to questions and/or resolve issues raised on assigned cash management customers, through audits and quality checks, to ensure decisions are adequately documented, clearly communicated and followed
Identify additional customer needs and make appropriate referrals to appropriate CCC and branch colleagues as required to bring the best of BMO to the customer (including making referrals for everyday banking, cards, investments, simple personal lending, home financing and complex retail lending products)
Take the initiative and find creative approaches to make each customer’s experience feel personal
Resolve any customer issues to support the ongoing relationship including escalating to appropriate team when appropriate
Understand the trends & challenges facing small business clients in order to build a strong capability in this customer segment
Keep current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to upholding the highest ethical requirements of our industry
Adhere to Know Your Customer Rules and Bank Policies & Procedures for the prevention of loss due to fraud, counterfeiting, money laundering, or defalcation; identify and report suspicious and other reportable transactions or patterns of activity that are suspected to be related to money laundering
Follow through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch
Understand the risks and take appropriate actions relating to business banking, and identify and refer risk related to commercial banking cash management products, regulations, Bank Policies & Procedures, legal and ethical requirements, process requirements and established guidelines, to maintain operational integrity within the unit
Document and follow-up on any discrepancies to procedures, with significant operational risk and escalate, as required
Maintain up-to-date knowledge and understanding of Core TPS products, processes, and relevant legal, regulatory and technology requirements
Assist manager as needed and support other administrative activities as appropriate
Work with us to positively impact the lives of our customers and grow your career
BMO’s vision is to be the bank that defines great customer experience. Our customers are front and centre in everything we do. After all, money is personal, and a bank should be too. We’re people first and bankers second – and we care about our employees, our customers and the people in our communities. BMO offers a range of possibilities to help you achieve your very best. You’ll get to know our business quickly, your ideas will be heard and your potential will always be recognized. Join BMO and be part of a company changing the way the world banks, and have opportunities to grow your career and your financial future.
To help our customers meet their financial dreams, you’ll need:
Passionate commitment to helping small business customers with the drive to deliver an exceptional customer experience
Exceptional communication skills to engage in discussions with Small Business clients over the phone via Inbound or Outbound calls
Attention to detail and ability to complete product documentation in an accurate & timely manner
Strong interpersonal skills, including the ability to build rapport and proactively establish personal connections
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
Good understanding of the small business customer needs, expectations and challenges to have great conversations
Engage in client discussions for Core Treasury & Payment Solution needs with Small Business non RM managed clients
Customer Communication Skills, both verbal and written (Expert)
Projects a professional presence; proactively engages customers with Treasury & Payment needs, primarily OLBB; listens actively to understand customer needs, clearly explains potential solutions and their benefit to the customer
Able to build rapport with clients over the phone and develop long term relationships with clients
Is collaborative, enjoys helping others and being part of a team
Identifies opportunities for referrals and makes smooth hand offs to partners in BMO FG
Bilingual (French and English) would be an asset
Post-secondary education and/or equivalent work experience, undergraduate degree would be an asset
Working knowledge of Core Treasury & Payment Solutions offered by Bank and Fulfillment
Working knowledge of BMO Online Banking for Business Platform
Knowledge of other Treasury & Payment products provided by BMO would be an asset
We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en .
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.