Community & Youth Outreach Worker
Kingston Community Health Centres
Greater Napanee, ON

Job Description

Title: Community & Youth Outreach Worker*

Reports to: Director, Regional Services and Partnerships

Location: Greater Napanee Area and Napanee Youth Hub

Position Type: One Year Contract, Full Time 35 hours/week (with possibility of extension)

Start Date: As soon as possible (Anticipated February 2019)

Salary: $38,929 - $47,028

Position Summary

The Community & Youth Outreach Worker will advocate for clients and assist with connecting the client to community resources and supports to help address unmet social health needs (e.g. housing, income security, food security, transportation, literacy, and social isolation). Focusing on the social determinants of health, the Community & Youth Outreach Worker finds solutions that assist clients in their day to day living.

The Community & Youth Outreach Worker will also work with youth attending youth services at the Napanee Youth Hub; register them and do an intake that identifies their needs. They will help connect the youth with appropriate services offered at the Youth Hub and in the surrounding communities. Napanee Youth Hub will be open from 3pm to 6pm Monday to Friday. The Community & Youth Outreach Worker will be present at the Hub, generally between the hours of 2:30pm to 6:30pm, for a total of 20 hours per week.

This position, funded in partnership with the United Way and Prince Edward Lennox and Addington Social Services is part of the our community’s collective impact work towards addressing youth homelessness in KFL&A.

*This position description is currently under review to incorporate core competencies. Final position description will be provided to the successful candidate when available.

Key Responsibilities

Detailed Responsibilities

Client Care

· Aid clients in the application for, and navigating through, government services and documents. Assist in applying for Ontario Works, Ontario Disability Support Program, CPP etc

· Advocate for complex clients and families

· Make internal and external referrals, connecting clients to organization and community resources

· Work as part of a multidisciplinary team to identify the services needed for the clients, utilizing a social determinants of health lens

· Facilitate application processes with community services

· Participate in case conferences, as required

· Youth Hub specific –

o Create, monitor and coordinate schedules of service providers who will work from the Hub to deliver programs and services out of the Youth Hub

o Completes an initial intake and referral process with youth accessing the Hub to ensure they are connected to appropriate services and supports provided at the Hub and in the surrounding communities

o Delivers youth satisfaction surveys at regular intervals to assist with determining whether the Youth Hub is meeting client needs

o Along with partner agencies ensures Youth Hub maintains a clean and professional appearance

o Follows closing procedures and ensures facilities are locked and alarm system is armed at end of day

o Contact person for all facility related issues, referring any maintenance issues through the proper channels

System Efficiencies

· Provide statistics to KCHC who will provide quarterly reporting to the working group and United Way

· Collaborate with providers and community agencies to prevent duplication of services and ensure seamless care

Quality Improvement

· Identify opportunities for improved quality of care and health outcomes

· Communicate in a timely manner with other staff regarding program strategies, effectiveness and opportunities for continuous improvement

· Maintain records and data as required

· Attends meetings and other duties as assigned

· Follows property and Health and Safety policies

Organizational Responsibilities

  • Complies with all relevant legislation and KCHC policies, including privacy laws
  • Supports consistent application and development of KCHC policies and procedures
  • Supports KCHC’s student and volunteer placement programs
  • Promotes awareness of and participation in KCHC activities
  • Demonstrated commitment to continuous learning and quality improvement

Basic Education and Experience Requirements

  • College Diploma in Social Services or other relevant discipline
  • 2 years practical experience in community advocacy work OR equivalent experience.

Knowledge, Skills & Abilities

  • Strong understanding of social determinants of health, and knowledge of community resources
  • Understands relevant legislation (e.g., Provincial Freedom of Information and Protection of Privacy, Health Care Consent, Substitute Decisions, and Child and Family Services Acts
  • Proven ability to obtain and maintain trust with community members and agencies
  • Crisis Management skills
  • Adaptable to a variety of complex client encounters i.e. primary care clinics, home visits and telephone
  • Resourceful, critical thinker with problem solving skills
  • Proven skills in organization and multi-tasking
  • Ability to work individually as well as collaborate as a “team player”
  • Strong communication skills, oral, written and interpersonal skills
  • Proficiency in computer software programs e.g. Excel, Word, Electronic Medical Records (EMR)


Organizational Competencies: Accountability, Client Focus, Collaboration, Continuous Learning

Position Competencies: Communications, Problem Solving, Relationship Building, Teamwork, Time Management

Other Requirements

  • Access to a reliable vehicle with valid driver’s licence and insurance as this position requires regular travel
  • Work hours anticipated 12:00 pm to 8:00 pm, Monday to Friday
  • Ability to work outside normal business hours if required
  • Current and satisfactory Criminal and Vulnerable Persons Check
  • French Bilingualism or proficiency in another language, an asset
  • Current CPR and First Aid, an asset

Application Instructions

  • Please include a cover letter clearly outlining how your skills and experiences correspond with the specific job qualifications along with your resume.
  • Save all documents as a single PDF file using your own name (Last, First).
  • Email to hr(a) citing reference “2019-07-KCHC” in the subject line.
  • Applications must be submitted to Human Resources by Wednesday, February 13, 2019.

All KCHC staff have a duty to understand and follow KCHC policies, uphold high ethical and professional standards, and maintain confidentiality and privacy, using tact and good judgment in all dealings with other staff and clients.

KCHC is an equal opportunity employer, respecting and embracing the needs and diversity of our employees. If you require an accommodation to fully participate in the hiring process, please notify Human Resources.

We are a proud Living Wage employer!

Kingston Community Health Centres, 263 Weller Ave. Kingston ON, K7K 2V4,]

Job Types: Full-time, Contract