Ready to trade the hustle of the city for a better lifestyle—without sacrificing your career?
If you're an experienced Service Advisor or Service Manager looking for your next opportunity, 100 Mile Ford has an exciting leadership role waiting for you in the beautiful Cariboo region.
We're looking for an energetic, customer-focused Service Manager who thrives on building strong teams, delivering exceptional guest experiences, and leading by example. This is an opportunity to join a dealership that values teamwork, professionalism, and a positive workplace culture.
The ideal candidate is a natural leader with outstanding communication and customer service skills, previous experience in an automotive service department, and a team-first attitude. You'll inspire and support a dedicated team while never hesitating to jump in and help when needed.
If you're ready for a rewarding career, a welcoming community, and a lifestyle that offers more balance, we'd love to hear from you.
What does the day to day look like?
- Oversee service department by managing, and mentoring technicians and service advisors
- Ensure a guest experience that exceeds our guest’s expectations and the manufacturer’s customer satisfaction index (CSI)
- Work with General Manager to set sales and gross objectives for Service Advisors
- Ensure guest vehicles are serviced in a timely manner
- Handle and resolve guest concerns and complaints
- Monitor and control all warranty activity, assuring compliance with warranty policies and procedures
- Communicate regularly with guests about maintenance and service work needed
- Remain current on product and industry changes
- Lead a collaborative service department, working closely with sales and parts departments
- Support with hiring and training processes for new members of the service team
- Perform other duties as required
Who are you?
- PBS knowledge is considered a key asset
- Strong selling skills with the ability to drive results
- Quick learner and highly trainable
- Extensive experience in the Automotive Service Department
- Possess leadership skills and can motivate teams effectively
- Must be eligible to work in Canada
If this sounds like the perfect fit, we can’t wait to hear from you!
Why choose us!
- Competitive pay and bonus package
- Comprehensive group benefits plan
- Employee and Family Assistance Program
- Life Insurance
- Apprenticeship and Training programs
- Mentorship
- Long Service Awards – commencing at 2 years service
- Regular social/team building events
- Community Involvement: Volunteering and donating
- Career growth and security
Who are we:
Kot Auto Group is in business to be the most trusted dealership in the industry with a team known for exceeding customer expectations. Our aim is to exceed our guests’ expectations, not only because our cars are excellent quality, but also because we consistently set ourselves apart from the competition by providing excellent product knowledge, efficient service, a team approach, and a style of doing business that communicates we are as good as our word. Through these values, we produce results which drive the business forward and enable us to meet our goals.
#INDHigh
Job Types: Full-time, Permanent
Pay: $90,000.00-$110,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
Flexible language requirement:
Ability to commute/relocate:
- 100 Mile House, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- service advisor: 3 years (preferred)
- Customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
