About SNDL
SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL, please go to www.sndl.com.
Primary Purpose of Job
Provide leadership and direction of a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.
People Management Skills
- Create a work culture that makes your store an inviting place to work
- Be a role model who coaches, mentors, and inspires team members
- Delegate tasks to team members and set priorities
- Communicate in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, keeping team well informed of pertinent information
- Participate in store recruitment and create succession plans for the store
- Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
- Complete and hold team accountable to complete required training within allocated timeframes
- Create and/or monitor the creation of efficient weekly store schedules for both sales and support functions
Customer Offering
- Deliver exemplary customer service
- Resolve customer complaints regarding sales and service; ensure Area Manager is informed of all customer complaints
- Accountable for each new product launch
- Review customer surveys and manage appropriately
- Understand and utilize local market tends as provided by Area Manager
- Evaluate programs and promotions for effectiveness and offer recommendations to Area Manager
Financial
- Ensure that goals will be met through appropriate planning and organization of labour, inventory, and finances for short and long-term success
- Meet or exceed financial targets through partnership with Area Manager
- Review and monitor the Loss Prevention program to protect the company’s inventory and assets
- Review financial documentation (invoices, costs etc.) for accuracy
- Monitor and make appropriate adjustments to scheduling to achieve labor cost
Day to Day Operations
- Ensure all merchandising and pricing guidelines are followed
- Ensure store is clean and presentable and action any maintenance issues
- Execute merchandising programs and track results
- Manage communication (mail, email, voicemail)
- Maintain inventory levels, as well as inventory ordering and receiving
Regulatory Adherence
- Ensure that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to
- Participate in health inspections, audits and required corrective actions
- Maintain First-Aid, LP and OHS Training
- Maintain ProServe/Serving It Right and ensure employees maintain ProServe/Serving It Right
- Ensure AGLC/BC LRS and other government guidelines are met
- Adheres to all SNDL Inc. policies, with a focus on Social Responsibility
Work Experience
- Minimum, 3-years’ experience in retail environment
- Minimum, 1-years’ supervisory and/or management experience (preferred)
Education
- High School Diploma or equivalent
- ProServe/Serving It Right Certification
- First-Aid Certificate is considered an asset
- Training in wine/beer/spirits (preferred, not required)
Other Skills and Capabilities
- Highly self-motivated
- Customer service driven
- Effective leadership of large team
- Strong sales background
- Proven track record of success
- Strong communication skills (written and verbal)
- Must be able to pass a Background Check
- Must have access to reliable transportation
Occupational Health and Safety
Employees have the following basic rights:
- Right to refuse unsafe work
- Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative
- Right to know, or the right to be informed about, actual and potential dangers in the workplace
Employees responsibilities include the following:
- Employees must work in compliance with OH&S acts and regulations
- Use personal protective equipment and clothing as directed by SNDL Inc.
- Report workplace hazards and dangers to your Manager or Health and Safety Representative
- Report all accidents and incidents immediately to their Manager and document it in ThinkLP
- Report all broken or damaged equipment to your Manager and document it in ThinkLP
Physical Requirements
- Available to work a varied retail schedule, including evening and weekends
- Able to safely lift up to 50 pounds
- Able to stand for an extended period
- Comfortable climbing ladders
Workplace Hazards
- Robbery and shoplifting – psychological stress, violence and harassment
- Overexertion injuries
- Lifting and Handling Materials
- Slips, trips, and falls
- Knives and broken glass
Thanks for considering a position with us! Cheers!
We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.
Our Commitment to Diversity & Inclusion:
SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, Nova encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.
Job Type: Full-time
Work Location: In person
