Job Overview
We are seeking a professional and organized Front Desk Agent to join our team. This role is essential in providing excellent customer service, managing administrative tasks, and ensuring smooth daily operations at our office. The ideal candidate will possess strong clerical skills, be proficient with various office software, and demonstrate exceptional communication abilities. Experience in medical or dental offices is a plus, but not required. This position offers an opportunity to work in a dynamic environment where organizational skills and attention to detail are highly valued.
Duties
- Greet visitors and clients promptly and professionally at the front desk
- Manage multi-line phone systems, screen calls, and direct inquiries appropriately
- Perform data entry tasks accurately using Microsoft Office, Google Workspace, and QuickBooks
- Handle scheduling, appointment setting, and calendar management for staff or practitioners
- Maintain filing systems, update records, and ensure documentation is organized and accessible
- Assist with administrative support such as proofreading documents, preparing correspondence, and managing mail
- Support bookkeeping activities including basic invoicing and record keeping
- Ensure the reception area remains tidy and welcoming at all times
- Provide customer support by addressing inquiries efficiently and courteously
Qualifications
- Proven experience in office administration or clerical roles; experience in medical or dental offices is advantageous
- Strong computer skills with proficiency in Microsoft Office (Word, Excel), Google Workspace, and data entry applications
- Familiarity with QuickBooks or bookkeeping software is preferred
- Excellent phone etiquette with experience managing multi-line phone systems
- Exceptional organizational skills with the ability to prioritize tasks effectively
- Attention to detail for proofreading, data accuracy, and record management
- Ability to handle customer service interactions professionally and courteously
- Previous experience with front desk operations or administrative support roles is desirable
- Strong typing skills and ability to perform administrative duties efficiently under pressure
This position plays a vital role in maintaining the efficiency of our office operations while delivering outstanding service to clients and visitors. We value candidates who are proactive, detail-oriented, and committed to providing a positive experience for everyone they serve.
Pay: $18.25-$18.50 per hour
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
