The Role
The Manager of Transitional Housing is responsible for the leadership and operation of CMHA Kamloops’ 54‑unit supported temporary housing program at 1453 McGill Road. The Manager provides operational, financial, and people leadership; ensures a minimum of three staff are maintained on site each shift; and oversees resident tenanting, onboarding, stabilization, and transition planning through Coordinated Access and Assessment, the CASH Table, BC Housing, and community partners.
The Manager leads a multidisciplinary team and oversees resident support services, harm reduction and overdose response, meals and nutrition, rent collection, site safety, property coordination, community relations, quality assurance, outcome reporting, and compliance with funding agreements and organizational requirements. Services are delivered using Housing First, person-centred, trauma-informed, culturally safe, harm‑reduction‑based, and recovery‑oriented practices. Working collaboratively with Indigenous communities, Elders, Knowledge Keepers, healthcare providers, housing partners, neighbours, and other stakeholders, the Manager supports resident wellbeing, community integration, and successful transitions from temporary housing to appropriate longer‑term housing.
Key Responsibilities
- Provide overall leadership and oversight of the day-to-day operations of the 54‑unit transitional housing program, ensuring services align with CMHA Kamloops policies, program objectives, funding requirements, and applicable legislation, and are delivered using Housing First, person-centered, trauma-informed, culturally safe, harm‑reduction‑based, and recovery‑oriented practices.
- Lead the development, implementation, evaluation, and continuous improvement of program services, operational plans, policies, procedures, service standards, and risk management practices, including health and safety, emergency response, intake and onboarding, conflict resolution, rent collection, and good neighbor agreements.
- Oversee program financial and administrative resources, including budget development and monitoring, documentation and records management, data collection and outcome reporting, and preparation of program performance reports for leadership, funders, and other stakeholders.
- Provide leadership to ensure delivery of high-quality resident services, including intake, assessment, admission, transition planning, tenancy management, harm reduction and overdose response, and access to internal and external supports (healthcare, mental health, substance use, employment, education, and community resources).
- Develop, strengthen, and maintain respectful, collaborative relationships and partnerships with Indigenous communities, Elders, Knowledge Keepers, Indigenous organizations, municipalities, funders, healthcare providers, emergency services, housing providers, social service agencies, neighbors, and other stakeholders to support culturally responsive, coordinated service delivery and positive community relations.
- Provide leadership, direction, and day-to-day supervision to program staff, including recruitment, onboarding, performance management, coaching, mentoring, scheduling, workload distribution, and staff development, while fostering a collaborative, accountable, and psychologically safe workplace culture that supports employee wellness and retention.
- Participate as a member of the organizational leadership team by contributing to strategic planning, organizational initiatives, accreditation and quality improvement activities, promotion of equity, diversity, inclusion, and belonging, and participation in rotating after-hours on-call support to ensure program continuity and response to urgent or crisis situations.
Key Skills and Experience Required
- Degree or diploma in Human Services, Community Development, Indigenous Studies, Social Work, or a related field, or a comparable combination of education and experience.
- Minimum four years of relevant experience in supportive, temporary, or transitional housing, homelessness services, mental health, substance use, or community social services, including at least two years in a supervisory or management role within a residential or 24/7 service environment.
- Demonstrated experience working respectfully and collaboratively with Indigenous peoples, communities, and Indigenous-led organizations, with an understanding of cultural safety, cultural humility, colonization, and intergenerational trauma.
- Experience developing and maintaining collaborative relationships with community partners, funders, health authorities, housing providers, and other stakeholders, and representing programs at community tables and planning processes.
- Strong leadership, communication, critical thinking, problem-solving, and organizational skills, with the ability to work effectively in a fast-paced, crisis-responsive, multicultural environment.
- Demonstrated commitment to equity, diversity, and inclusion.
- Valid First Aid/CPR, BC Class 5 Driver's License, own vehicle with $5M third-party business insurance, and satisfactory Vulnerable Sector Criminal Record Check.
- In alignment with CMHA Kamloops’ commitment to equity, reconciliation, and culturally safe services, preference will be given to qualified applicants who self-identify as Indigenous (First Nations, Inuit, or Métis). Candidates who wish to be considered under this preference are invited to self-identify in their application.
CMHA Kamloops is an equity employer and encourages applications from women, persons with disabilities, members of visible minorities, Indigenous Peoples, people of all sexual orientations and genders, and others whom may contribute to the further diversification of the Association. Lived experiences of mental illness and or addictions is considered an asset. To avoid a conflict of interest, people who are currently accessing CMHA Kamloops services are not eligible to apply.
A criminal record check free of convictions of violence and other crimes against the vulnerable will be required.
Thank you for your interest!
Pay: $35.00-$41.00 per hour
Benefits:
- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
