Pacific Coast Express Limited is a diversified transportation company based in Surrey, BC serving Western Canada and the United States and is a proud business unit of Mullen Group Ltd. (a public company).
Position Summary
Pacific Coast Express Limited has an opening at our Surrey location for a City Dispatcher. This position coordinates the daily pickup and delivery (P&D) of freight within lower Mainland.
Description & Responsibilities are as follows,
· Responsible for ensuring timely pickups and delivery of shipments to customers to city drivers based on trailer capacity, freight volume, and driver availability.
· Coordinates appointments and utilizes dispatch software to provide real-time tracking updates, and managing customer expectations regarding ETAs.
· Utilize your knowledge of the city, ensures efficient routes to minimize empty miles and traffic delays.
· Proactively manages service issues such as missed appointments, traffic delays, unexpected customer closures, or shipment discrepancies.
· Updates computer system throughout the day, books appointments and follows up for missing delivery receipts
· Completes driver check-in to ensure all paperwork is submitted timely and updates computer system for any extra charges or exceptions.
· Ensures safety above all else including regulatory compliance requirements.
Experience and Qualifications
· Excellent familiarity with the local city/regional area to effectively plan routes.
· Prior experience in LTL, logistics, or transportation load planning is required.
· Proficient is using technology, experienced with transportation software (e.g., AS/400), TruckMate and GPS system as well as MS Office.
· Strong verbal and written skills for managing constant communication with drivers and customers.
· Ability to remain calm and make fast decisions under pressure.
· Cheerful and professional in all aspects of internal/external customer relations
· Attention to detail
· Self-starter with problem solving skills
· Exceptional time management skills
· Data entry and strong keyboard skills
· Ability to work with minimal supervision in a fast paced environment
We offer a competitive compensation and benefits plan and an opportunity for advancement.
This position is open to all qualified individuals.
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
Work Location: In person
