About Cumeo
Cumeo is a retail solutions studio providing product development, R&D, and sourcing services for global retailers. Headquartered in Vancouver, BC, with partners in Hong Kong, China, and Vietnam, we pair localized support and development with a global manufacturing outlook.
For more information, visit www.cumeo.com
Position Summary
We are seeking a client-oriented, organized Client Success Manager to support project execution and client communication across our growing portfolio. This role is primarily internal-facing day-to-day, acting as the connective tissue between clients, our pre-press team, and internal stakeholders — ensuring projects move smoothly from kickoff through creative handoff. This is a growth-track role with a clear path toward a career in account management.
Key Responsibilities
Client & Account Support
- Serve as the main point of contact for assigned clients, supporting day-to-day communication and relationship management.
- Translate client briefs and feedback into clear internal actions for design, sourcing, and operations teams.
- Provide timely updates, proposals, and status summaries to clients and internal stakeholders.
- Support client onboarding and ongoing account coordination.
Project Coordination & Delivery
- Coordinate project timelines from kickoff through execution and delivery.
- Track active projects, flag risks or delays, and ensure alignment across teams.
- Liaise with internal teams and external partners to ensure deliverables meet scope, quality, and timeline expectations.
- Coordinate requests for briefs, dielines, assets, and production materials.
- Maintain accurate project records, client communications, and account documentation.
- Support sales coordination including opportunity tracking and internal follow-ups.
- Contribute to organized knowledge sharing and project documentation systems.
What You'll Bring:
- Strong written and verbal communication skills with confidence in client-facing interactions.
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Asana and Microsoft Office 365.
- Strong attention to detail and follow-through.
- Ability to work cross-functionally across internal teams and external clients.
- Comfortable working in an agile, evolving environment with shifting priorities.
- Secondary language is an asset: Spanish, Cantonese, Mandarin, Vietnamese.
Nice to Have:
- Experience in retail, fashion, packaging, or consumer products environments.
- Familiarity with packaging development cycles, dielines, or production workflows.
- Experience supporting sales pipelines or early-stage account management.
- Experience with CRM or project management tools beyond Asana.
Location & Hours
- Full-time, in-office role based in Vancouver, BC.
- Standard daytime business hours with occasional coordination across Asian time zones.
Compensation
CAD $70,000–$85,000, depending on experience and qualifications. Final compensation will reflect level of experience and scope of responsibility.
Benefits
- Extended health and dental coverage.
- 20 vacation days, 5 wellness/personal days, and 5 paid sick days.
- Potential equipment stipend or provisioning as needed depending on role.
- Flexibility for occasional after-hours collaboration with Asia-based teams.
Pay: $70,000.00-$85,000.00 per year
Application question(s):
- Are you legally authorized to work full-time in Canada?
- Are you able to work on-site at our Vancouver office?
- Do you have at least 2 years of experience in account coordination, client services, customer success, or sales support?
Language:
- Cantonese (preferred)
- Mandarin (preferred)
- Vietnamese (preferred)
- Spanish (preferred)
Work Location: In person
