Position Title: System Analyst, Information Technology Services
Work Location: Dr. Bette Stephenson Centre for Learning ( 36 Regatta Avenue, Oak Ridges, L4E 4R1)
Application Deadline: January 27, 2020
Interested members are required to complete the following on-line application to the attention of: The Recruitment Team. This position is effective immediately and is due to an acceptance of a non-union posting.
Please Note: This position will be part of our ITS Integrated Solutions team reporting to the Manager of Integrated Solutions and will be working primarily from Dr. Bette Stephenson Centre for Learning. This position is a technical position and in-depth knowledge of the following technologies is recommended:
Microsoft System Centre Configuration Manager
Microsoft Intune and MDM Systems
Application packaging and deployment
Windows, Mac and Chrome Operating Systems
Office 365 and GSuite cloud platforms
Responsible for providing technical support to Board staff and students in the use and connectivity of Board provisioned, personal and network technologies in compliance with Board policies and procedures.
To assist in the selection, development, testing, implementation, enhancement and ongoing operational support of Board instructional and productivity computing devices, network and cloud based services, data applications and voice services.
To trouble-shoot, research and solve problems related to the Board’s instructional and productivity computing devices, network and cloud based services, data applications and voice services.
To configure and support Local, Wide Area & Wireless networks to facilitate the internal and remote use of all network based services (applications, telecom, security, internet, cloud based).
To install, upgrade and maintain multiple versions of software solutions on multiple hardware computing platforms using industry standard development and scripting tools.
To develop customized software installation and upgrade documentation for Board staff and students.
To provide technical support in the areas of network and telecom administration, servers management, computing devices, software installations, configurations and upgrades.
To provide needs assessments and recommendations for hardware, software and network requirements.
To maintain a record of all problem and incident resolutions and update call ticket status using the Board’s Enterprise Help Desk System.
To set up initial user accounts for all school networks and provide updates on an annual basis.
To identify and record deficiencies expressed by the clients and recommend enhancements as required.
To work as an active member of the Information Technology Services team.
To attend meetings as required.
To attend professional development sessions/training as required
To perform other duties as assigned.
EDUCATION, EXPERIENCE AND QUALIFICATIONS:
Secondary School Graduation Diploma with three years of post-secondary education in computer science or business administration is required.
Minimum two years related experience is required.
An excellent working knowledge of Microsoft Productivity Suite, server solutions, instructional and productivity technology and Board approved/implemented software is required. Ability to explain features and functionality to all levels of users is required.
Proficient verbal and written communication and interpersonal skills are required.
Must possess a valid Ontario Driver’s License and have access to own transportation.
Requirements in fulfilling the responsibilities of this position include shift work and on-call support.
Equity, Diversity, and Accommodation:
The York Region District School Board (YRDSB) believes in giving each and every applicant an equal opportunity to succeed on their own merit and we strive to hire staff that reflect and support the diverse perspectives, experiences and needs of our students and our communities. We remain committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive Board-community. Therefore, in pursuit of our values, we seek members who will work respectfully and constructively with differences and across the organizational hierarchy in actualizing the Board’s priorities, goals and principles outlined in the Director’s Action Plan.
We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:
First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;
persons with visible and/or invisible (physical and/or mental) disabilities;
persons who identify as women; and
persons of marginalized sexual orientations, gender identities, and gender expressions.
At YRDSB, we recognize that many of these identities intersect and therefore, equity, diversity and inclusion can be complex. We value and respect the contributions that each person brings to enriching the Board and are committed to ensuring full and equal participation for all in communities that we serve.
Accessibility and Accommodation Statement
We also recognize our duty to accommodate and foster a culture of inclusion. Consistent with the principles of dignity, individualization and inclusion, we will make any appropriate accommodation based on any of the protected grounds in the Human Rights Code to support candidate participation in the hiring process. When contacted, candidates will be provided with an overview of the various elements of the hiring process, such as skills assessments, written practicum, presentation, interview, etc. We will provide accommodations during the hiring process. If an accommodation is required, please inform the Recruitment and Retention Team in advance of any part of the process. All information received relating to a candidate’s required accommodation will be addressed confidentially by the Recruitment and Retention Team.
Applicants will be deemed to have the educational qualifications, according to the job description for the classification they are currently in, as per the terms of the current CUPE Local 1734 Collective Agreement. Permanent CUPE 1734 applicants will be considered first in the selection process.