Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
2900 Warden Ave, Scarborough, Ontario, M1W 2S8
At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends, neighbours, family members and colleagues.
We succeed through collaboration and commitment and set a high bar for ourselves and those around us.
We’re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well®. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.
Why is this role important?
ADDITIONAL INFORMATIONS BEFORE PROCEEDING:
MUST HAVE PRIOR SHOPPERS EXPERIENCE
NUMBER OF HOURS A WEEK: AVERAGE 5-12
SCHEDULE: 5PM - 10PM WEEKDAYS AND WEEKENDS BETWEEN 9AM - 8PM
To maximize sales of beauty products and services sold by Shoppers Drug Mart to customers by providing information, advice, application, counsel and instruction, while achieving excellence in sales and customer service.
DUTIES & RESPONSIBILITIES:
Promotes sales of the cosmetic products; provide information on new or existing products and services; demonstrations
Maximizes sales and awareness of promotional programs
Identifies customers’ needs and sells through demonstration and education
Provides superior customer service and consultative services demonstrations
Promotes sales through encouraging customers to participate in the PC Optimum program
Ensures prestige and derm brands are tracked and that daily targets are achieved
Seeks out development such as through workshop/education sessions to ensure product knowledge is current
Introduces and promotes Assisted Selling to customers
Promote a positive environment for customers and coworkers
Provides superior customer service, consultations, demonstrations (ie: make-up applications, skin care consultations, and fragrance demonstrations)
Builds customer loyalty through follow up and repeat business
Resolves customer complaints within guidelines
Uses tools and resources provided to demonstrate expertise, to build customer loyalty, and to grow sales. • These tools include but are not limited to: beautyRX Derm Tools: Moisture Checker and Video Microscope, Assisted Selling and eClienteling through iPad, vendor or corporate gift with purchase items, PC Optimum points program, samples, corporate offers, Cosmetics and Makeup Brushes for application on Customers, etc.
Actively uses eClienteling to provide superior customer service and maximize sales, and to help reach department targets on all eClienteling metrics
Actively promote and book appointments for in-Store events
Exhibits and promotes the company’s products and services and provides information to interested parties
If Cosmetician is a specific brand captain, ensures they attend appropriate vendor schools
Prepares displays and sets up promotions as directed by the Cosmetics Manager
Attends workshop/education sessions and learn through other online offerings to ensure product knowledge is current and up to date ie: SDMU, Vendor schools, Cosmetics web based training, YouTube etc.
Adheres to Cosmetics Operating Standards
iPad in hand as a daily practice
Completes all required sales tracking forms
Implements eClienteling functions as a daily practice to support sales
Demonstrates a professional image, including clean and complete image guidelines, uniform as outlined in Store Standards with name badge, and full make up wearing only cosmetic and fragrance brands that Shoppers Drug Mart sells
Utilizes Derm Centre (if applicable) when conducting Skin Care Demonstrations and consultations aiming to achieve “3” per eight hour shift or “1” per four hour shift.
Complies with all health and safety regulations
Complies with all store policies and procedures
Complies with loss prevention policies and procedures and ensures they are executed in the department
Acts professionally at all times
Perform other duties as required
Planning, Judgment and Decision Making
Independent thinking and decision – making when dealing with customer issues and devise appropriate solutions
Cosmetic selling tactics
Proven consultative skills to provide information, advice and guidance to customers on Shoppers Drug mart cosmetic products and services
A good knowledge of various cosmetic products and services available
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Strong communication skills to present and instruct individuals and groups on the use of cosmetics
Skills to assess the best product for the individual need
Commitment to providing excellence in customer service
Punctual and reliable
Customer service oriented
Comfort level learning and implanting daily usage of the in-store tools and applications (ex: iPad, derm tools)
Ability to work flexible shifts which may include nights and weekends
Ability to work in a fragrance filled environment
Ability to lift up to 50 pounds
Ability to climb ladder
Ability to bend and stretch to stock shelves
The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
Type of Role:
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.