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Mgr, Credit Perf & Gov
Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.
Who we are looking for:
The Manager, Reporting is a hands-on technical role at the centre of the Credit Operations analytics ecosystem. This role will be the go-to expert for building, connecting, and maintaining raw and curated datasets that support core business processes, reporting, and decision-making.
The successful candidate will directly enhance our analytical capabilities by improving data infrastructure, strengthening data reliability, and enabling scalable data flows into key systems. This is a deeply technical, execution-focused role, with significant time spent working in SQL, Python, Databricks, and related databases to build and operate scalable pipelines and an interconnected data ecosystem for Credit Operations.
The role will also partner closely with Technology, Credit Risk, Fraud, Collections, and Bank teams to understand data needs and bring new analytics into production. Experience with Delta Sharing in Databricks, particularly to support future Bank–Telecom data integration initiatives, is considered an asset.
What You Will Do:
Advanced Analytics for Decision Making: Utilize tools like SQL, Python for data-driven strategic decision-making, refining governance and control frameworks.
Risk Assessment and Mitigation: Conduct regular assessments to identify and mitigate vulnerabilities within Credit Operations.
Benchmarking and Compliance: Regularly update benchmarks for performance and compliance, ensuring alignment with industry best practices and regulatory standards.
Policy Oversight and Strategic Liaison: Maintain compliance with credit policies and serve as a crucial link between Credit Collections and other departments.
Strategic Integration and Collaboration: Partner with internal and external stakeholders to ensure alignment in policies.
Operational Efficiency and Performance Monitoring: Oversee KPI tracking, assessing operational efficiency and the effectiveness of collection strategies, ensuring that strategies are data-driven and aligned with market realities.
Training and Continuous Improvement: Lead training initiatives and regularly audit credit processes to identify and implement improvement opportunities.
Ad Hoc Support: Provide responsive, expert support for a variety of ad hoc projects and requests.
What You Will Bring:
A post-secondary degree or diploma in Statistics, Mathematics, Business, or related fields with a strong grasp of statistical methods, including hypothesis testing, regression analysis, and data modeling techniques. The ideal candidate should be comfortable interpreting complex data, conducting thorough analyses, and presenting findings clearly to support data-driven decision-making.
Strong proficiency in SQL and Python, with hands-on experience using Databricks as the primary analytics platform. Skilled in Microsoft Office and data visualization tools such as Power BI or Tableau; Alteryx experience is considered an asset.
A minimum of 1-2 years of experience in risk management, with an understanding of governance, control, and compliance frameworks.
Experience in building and supporting the development of predictive and statistical forecast models.
Exceptional attention to detail.
Leadership potential with collaborative abilities and strong presentation skills.
Solid organizational skills.
Highly motivated and proactive individual, dedicated to follow-up and follow-through with little supervision.
Ability to thrive in a fast-paced and rapidly evolving environment, being flexible in response to changing priorities and able to quickly adapt to new challenges and opportunitie
Data modelling and quality mindset
Experience designing and maintaining curated analytics datasets (data models) that are well-structured, documented, and easy for analysts and data scientists to use.
Strong focus on data accuracy, validation, and controls
Familiarity with our billing platforms (e.g., V21, SuperSystem, Maestro) - preferred
What’s in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:
Competitive salary & annual bonus
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
Company matching contributions to charities you support
Growth & Development Opportunities:
Self-driven career development programs (E.g. MyPath program)
Rogers First: priority in applying to internal roles of interest
Wellness Programs:
Homewood employee & family assistance program
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
Low or no-cost fitness membership with access to virtual classes
Our commitment to the environment and diversity:
Work for an organization committed to environmental protection
Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.
If you are selected to move forward in the recruitment process, here is what you can expect:
15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck!
To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Reporting and Analytics & Report Development
Requisition ID: 338763
To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Rogers Bank
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Location:
Toronto, ON, CA
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