Specialist, Cosmetics
Shoppers Drug Mart
London, ON
601 Consortium Court, London, Ontario, N6E 2S8

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

Primary Responsibilities

Performs store visitations, compares sales volume to projected forecasts, identifies training requirements and develops potential promotional programs to contribute to the achievement of sales targets and overall growth and development Health and Beauty/Cosmetics department.
Provides coaching, training and guidance to the cosmetics team to assist with the implementation of new product lines, increase sales volumes and ensure SDM image, standards and procedures are complied with.
Compiles and reviews relevant sales data to monitor key sales performance. Drives profitability through inventory management and provides guidance on the impact of shrinkage on overall sales.
Provides support of in-store gala events as well as a number of other promotional initiatives to drive incremental business in the cosmetics department annually.
Utilizes various sales reports, sales tracking, demand driven scheduling, product knowledge, and selling skills to develop a strong sales culture with cosmetics managers and teams.
Plans, prepares and orchestrates new capital involving recruitment of a cosmetics team, coordination of vendors for store set up, liaising with store concepts team, merchandising set up and training for the cosmetics team to ensure smooth soft and grand opening events and transitions.
Liaises with internal business units and external vendors to develop actionable solutions to factors detrimental to profitable growth.
Sources potential cosmetic candidates, monitors performance, identifies performance gaps and provides training to develop a motivated and talented sales team to drive sales results.

Skills, Experience & Education


This position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships.

Requires the ability to improve work processes and teams.
Supervises related processes and people by leading work or project teams.
Requires specialized interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress or uncertainty.
Provides solutions by using imaginative approaches where constructive thinking and innovation are required.
Utilizes decision making skills to determine the best use of resources and operational processes.
Adaptable to set and prioritize work with varying exceptions. Able to work with diverse personalities and styles.
Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required.
Computer skills to produce and interpret reports, documents and presentations. Knowledge of inventory management software.
Business acumen - advanced understanding of quality standards relative to beauty, cosmetics, fashion industries and business growth.
Professional manner, tact, diplomacy and discretion in dealing with associates, vendors and colleagues including senior management.


Greater than five years, but less than or equal to seven years of retail/marketing/merchandising or equivalent experience.


Post secondary courses in, or knowledge equivalent to a college diploma is Marketing/Merchandising or equivalent.

Certificates, Licenses or Registration

A valid driver's license is required.

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through SDMU.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.