Position: Floater - Resident Manager
Location: Courtenay, BC (oversees 3 sites: Courtenay, Victoria, and Duncan on a regular basis)
Position Summary
We are hiring a Live-In Resident Manager (Floater) who will be responsible for the daily operations and administrative duties of multiple assigned sites.
Business Development, Marketing & Customer Service:
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Generate new business, set up appointments and conduct unit showings with prospective tenants.
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Negotiate or approve rental or lease of various properties in a portfolio on behalf of the company and ensure that terms of lease agreement are met.
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Answer current and/or prospective tenant inquiries.
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Ensure that residents’ issues and service requests are addressed within 24 hours.
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Meet and interact with tenants in a friendly and professional manner.
Property Repair & Maintenance:
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Coordinate with regional manager and maintenance staff to implement effective capital improvement plans.
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Co-ordinate and monitor progress of repairs, maintenance and renovations carried out on buildings.
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Manage tenant maintenance requests including proper follow-up to ensure satisfaction and timely completion.
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Ensure upkeep and regular maintenance of firefighting and security equipment and systems.
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Inspection of buildings and vacant suites to report on any deficiencies and maintenance requests.
Upkeep & Area Maintenance:
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Manage and schedule staff required for area maintenance, cleaning, garbage removal, landscaping etc.
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Ensure snow and ice removal, salting of entrances, walkways, rooftop accesses etc.
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Schedule all cleaning and repair of turnover suites.
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Ensure handling and disposal of garbage and recycling bins.
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Ensure general maintenance of underground garage and parking levels, service rooms, foyers, patios and rooftops.
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Ensure watering of gardens and lawns.
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Ensure vacuuming, sweeping and mopping of carpeted or tiled common areas.
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Ensure general maintenance of common areas (lobbies, elevators, hallways, stairwells, windows etc.) and amenity areas (laundry rooms, recreation rooms etc).
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Ensure dusting and cleaning of garbage chutes, garbage rooms, walls floors and recycling rooms.
Administrative Duties:
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Ensure timely collection and deposits of rental payments and administer damage deposits.
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Utilize Yardi system to record transactions and run various operational reports.
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Receive supplies and sending paperwork to the head office.
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Assist and support other Resident Managers as required.
Other Duties
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Attend training and meeting with head office work with utility companies, phone companies and contractors for entering the properties for their work.
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Supervise staff, service providers and contractors to oversee the quality of work performed.
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Perform other duties as assigned by the senior management.
Qualifications and requirements
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Experience in property management/sales/hospitality management
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Prior residential property management experience will be an asset
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Minimum 2 years of experience in some capacity
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Should have knowledge of Microsoft Office Suite and Outlook
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Must possess a valid driver's license and a reliable vehicle
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Must successfully complete a security clearance
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Flexibility to work 10 am to 7 pm, 5 days a week, may include weekends
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Must be available to work on the first and last day of every month
How to Apply
Submit your resume online. Visit our website for more information at www.mainst.biz.
