At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job Summary
The Domestic Customer Experience Coordinator – Retail Segment is responsible for providing the best possible experience for customers shipping with CN. The incumbent liaises with various departments in Intermodal to coordinate the movement of shipments while meeting service expectations.
Customer Experience Coordination
Place orders, bill and track shipments, appoint shipments for delivery, and troubleshoot shipment issues
Toll-Free Line and General Customer Experience Coordination
Act as internal support for any customer issues that occur affecting other groups in Intermodal including appointment rescheduling, pick-up and delivery issues, shipment holds, invoice disputes and reporting
The role has standard working conditions in an office environment with a 5 day work week. The incumbent must be available to work varying shifts, including weekends and stat holidays, based on company requirements.
- Any experience for these above would be considered as an asset
Education/Certification/Designation
- Any designation for these above would be considered as an asset
Technical Skills/Knowledge
Ability to learn and manipulate CN internal systems (Pegasus, Service Reliability System (SRS), Real Time Business Intelligence (RTBI), CN One, Pure Connect (CIC), Intermodal Retail Shipment Monitoring (IRSM)
***This role is posted as grade 10
