Patient Safety Quality & Risk Coord
Kingston Health Sciences Centre
Kingston, ON
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Applications will be accepted until 2019 July 15

Title: Patient Safety Quality & Risk Coordinator

Department: Patient Safety, Quality & Risk

Position Number: 50015162

Hours of Work: Full- Time Position; Days

Grade 5: $68,107 - $81,728

Location: Kingston Health Sciences Centre
Union: Non-Union

POSITION SUMMARY:
Serves as System Administrator for the KHSC Incident Reporting and Patient Feedback software, herein referred to as ‘SAFE’; ensures software is configured to meet organizational requirements and ensures the ongoing integrity and functionality of the system.

Regularly seeks opportunities to improve the incident reporting process and improve the utility of the software and the data by staying abreast of new features of the software, actively consulting with leaders and PSQR colleagues to assess internal information needs, and tailoring system functionality accordingly.

Partners with all levels of the KHSC community to leverage incident reporting and patient feedback data and other relevant internal (KHSC) data sources to inform and support implementation of KHSC strategy-aligned quality improvement, risk management and patient safety initiatives and recommendations

Contributes expertise regarding the functionality and use of incident reporting software to meet the needs of the hospital; provides training and coaching to all levels of staff at KHSC

Partners with all levels of the KHSC community to facilitate, monitor, and/or participate in the implementation of KHSC strategy-aligned quality improvement and patient safety initiatives

PRINCIPLE RESPONSIBILITIES AND DUTIES:
System Administrator for the KHSC Incident Reporting and Patient Feedback software:

Performs all new and on-going software configurations (e.g. configuring and maintaining all user roles and scope configurations, configurations for forms, alerts, auto-reports, etc.).
Creates new user profiles and maintains user list based on personnel changes.
Ensures quality of incident reporting data by conducting regular audits of reported incidents to verify accuracy of information and taking corrective action as appropriate.
Troubleshoots Level 1 configuration issues and questions raised by end-users. Collaborates with Information Management to escalate issues and concerns to vendor as required.
Manages internal requests for changes and customizations to the software, ensuring integration and compatibility of the unique PSQR and Occupational Health components of the database at all times.
Acts as the primary KHSC contact with the software vendor regarding software functionality.
Coordinates closely with Information Management to plan for and apply software upgrades released by vendor.

Seeks opportunities to improve the incident reporting process and the utility of the software and the data:

Seeks to understand the information needs of leaders and identifies features of SAFE that can provide meaningful information.
Provides guidance and recommendations related to patient safety incident management at all levels of the organization.
Investigates, recommends and implements process changes that support best practices, ideas and solutions in order to bridge identified gaps, streamline processes, and/or leverage software performance.
Actively participates as a member of relevant communities of practice.
Develops and updates KHSC policies and procedures related to incident reporting and management.
Partners with all levels of the KHSC community to: leverage incident reporting and patient feedback software and other relevant internal (KHSC) data sources to inform and support quality improvement, risk management and patient safety initiatives and recommendations:

Identifies, analyzes and shares pertinent data with programs, departments and committees about incident themes, trends and opportunities for improvement.
Collaborates with Decision Support to gather, analyze and compare data from other relevant internal (KHSC) sources to inform and support quality improvement, risk management and safety at KHSC.
Within SAFE, oversees data tracking and reporting requirements for the recommendations and follow-up activities related to patient safety/quality of care reviews.
Contributes to the development of a PSQR data repository

Provides expert knowledge regarding functionality and use of incident reporting software; provides training and coaching to all levels of staff at KHSC:

Assesses education needs and develops education strategies, programs and materials to meet the identified needs.
Participates in corporate and clinical/program specific orientation on how to use incident reporting software to report incidents and near misses; provide additional training to new leaders on file management and closure.
Provides ongoing coaching and support to staff, managers and physicians on how to use SAFE efficiently and effectively.
Facilitates, monitors, and participates in the implementation of KHSC strategy-aligned quality improvement and patient safety initiatives at KHSC:

Facilitating and performing assessments to identify improvement opportunities and their scope using tools such as Value Stream Mapping, Gemba walks (observing processes at the front line), Prioritization matrices;
Developing and sharing standardized KHSC Quality Improvement documentation and tools;
Implementing new processes and practices to maintain organizational compliance with Accreditation Canada, patient safety standards and legislation changes.
Participating in the ongoing development of quality frameworks and supports within the organization e.g. the KHSC Quality Roadmap, annual KHSC Quality Improvement Plans (QIP), Accreditation sustainability plans, etc.
Actively promotes a ‘just culture’ of safety at KHSC that encourages all employees to proactively monitor the workplace and to participate in safety efforts; fosters risk awareness through the organization.

  • A full job description is available upon request from People Services
MINIMUM QUALIFICATIONS:
Community College Diploma in business analytics, computer information systems, or similar. University degree preferred.
3 – 5 years previous experience administering similar applications and doing analytic reporting
Solid understanding of Information technology logic; knowledge of SQL and how to extract data for reporting purposes; proficient in database analytics and reporting; proficient in using Excel.
Highly organized; able to determine and accomplish priorities.
Strong interpersonal, communication and leadership skills; effective team member; comfortable engaging with leaders
Familiarity with healthcare environment and medical terminology; previous exposure to healthcare quality or risk management preferred
Formal training as System Administrator for rL Solutions software preferred
Proven ability to attend work.
Satisfactory criminal reference check required.

PHYSICAL REQUIREMENTS:
The applicant must be able to meet the physical demands of this position.

We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices.

If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.