Our Company:
At Beanfield, we are about building communities, not just networks. For over 35 years, we have been proud to build, own, and operate an extensive & robust fibre-optic network throughout Toronto, Montreal, and Vancouver. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work.
Founded in the underserved Toronto neighbourhood of Liberty Village, we've always understood the importance of connection. That's why we committed ourselves to building a fibre-optic network throughout the community and have continued to expand our network ever since.
Now with over 450 employees, we continue to deploy our own independent construction, fibre splicing, installation, network operations and support teams. Our services are delivered to over thousands of commercial and residential service addresses using Beanfield owned facilities.
Position Summary:
The Customer Sales and Service Specialist reports the Manager of Customer Experience and is responsible for handling inbound calls from potential customers, identifying their needs, and recommending appropriate products or services to close the sale. Your ability to engage customers, provide excellent service, and meet sales targets will be key to your success. This role will focus on driving growth for the business but capitalizing on new opportunities as well as delivering an optimal customer experience.
What you will be doing:
- Meet and exceed daily, weekly, and monthly sales and customer retention targets.
- Upsell and cross-sell additional products or services based on customer needs.
- Document customer interactions, sales, retention and general inquiries accurately in tools.
- Provide exceptional customer service.
- Participate in regular training sessions to stay updated on product knowledge and sales techniques.
- Ensures all customers’ inquiries (via email or phone) are responded to in a timely manner.
- Document, track, and monitor problems to ensure resolutions are completed in a timely manner and tasks are set to the appropriate priority levels.
Skills & Qualifications:
- High school diploma with post-secondary degree or diploma (preferred but not required).
- 5+ years of experience in customer service.
- 3-5 years working in a call centre sales environment (preferred but not required).
- Proven experience in a sales or customer service role, preferably in a call centre.
- Strong communication and persuasion skills.
- Strong problem-solving skills.
- Bilingual (preferred but not required).
What's in it for you?
- Competitive base salary plus commission.
- Permanent, full-time position.
- A comprehensive group insurance plan - medical, dental, vision care with health and lifestyle spending accounts.
- A fantastic parental leave top-up program.
- Multiple wellness and mental health programs and resources to help you thrive.
- Support for professional and career development.
- Multiple employee resource groups to get involved with!
Diversity, Inclusion, & Equity and Accessibility
Beanfield is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, etc. Beanfield is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected].
Please note that final candidates for this position will be required to undergo a confidential pre-employment check. Candidates must be legally able to work in Canada at this time. Beanfield regrets to inform that we are unable to sponsor employment Visas.