Who We Are
We are NFP, a four-time Best Places to Work award winner in Business Insurance for 2017 through 2020. We are a world-class, leading insurance broker and consultant that genuinely cares deeply about our employees' and clients' well-being. NFP believes in empowering the people we hire to be their best. We believe in personal relationships and a commitment to one another. For the company to succeed, our people need to succeed. So we never stop promoting learning opportunities. We challenge each other constantly. We combine all the best that our people have to offer and create a new best.
Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K and U.S. office locations. To learn more, please visit: https://NFP.ca.
The Role at NFP
We’re growing our team of retail personal lines insurance professionals who are committed to providing a superior level of customer service. We are looking for a Client Manager to provide expert advice and counselling to our clients about their personal insurance coverage geared to their unique needs and exposures. This includes:
Exceptional day-to-day customer service to clients and handling the client file activities to maintain retention targets
Issuing policies and changes on various insurer online portals; maintaining professional and collaborative relationships with key underwriters
Reviewing and processing renewals, endorsements and midterm changes; rewriting/remarketing where necessary to enhance the client experience
Initiating and providing guidance in the claims process
Contributing to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable
Knowledge, Skills, and/or Abilities:
Strong customer service skills
Exceptional quotation skills for cross-selling, upselling and remarketing
Ability to quickly learn the NFP business model and value proposition
Ability to work collaboratively with others
Strong oral and written communications skills
Ability to thrive in a fast-paced and demanding environment
Education and/or Experience:
Typically, more than 5 years of industry and/or personal lines experience – broking or underwriting
Broad Major Market portal experience
Extensive insurance carrier relationships
Excellent computer skills expected and EPIC fluency an asset
Certificates, Licenses, Registration:
RIBO (Registered Insurance Brokers of Ontario) License in good standing required
Professional insurance designation preferred (such as CAIB, CIP, CRM, etc.)
What We Offer
Competitive compensation package, group health and dental benefits, flexible leave days, RRSP matching, continuing education, and career development.
A Focus on Health & Wellness with an excellent EAP program
Motivating work atmosphere
Strong relationships with our markets
A global team of benefit, retirement, commercial and individual insurance experts focused on client retention, growth, industry innovation and teamwork
NFP and You... Better. Together.
NFP is an inclusive Equal Employment Opportunity employer. We welcome and encourage applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process.
COVID-19 Update: Please note in some locations we’ve activated work-from-home plans for our offices. Standard operating hours generally remain intact for offices in the remote environment. We continue to stand ready to serve the needs of our clients.