About the Role
We are looking for a reliable and detail-oriented Customer Service & Sales Support team member to assist with daily customer communication and support our sales operations. This role is ideal for someone who enjoys working with customers while also handling order processing and coordination tasks.
Key Responsibilities
- Respond to customer inquiries via phone and email in a professional and timely manner
- Provide product information, pricing, and order updates to customers
- Support order processing (order desk), including order entry, tracking, and coordination
- Assist the sales team with quotations, follow-ups, and customer communication
- Maintain accurate records of customer interactions and orders
- Coordinate with internal teams to ensure smooth order fulfillment
- Handle general administrative and customer service tasks as needed
Qualifications
- Previous experience in customer service, sales support, or administrative roles
- Strong communication and interpersonal skills
- Detail-oriented with good organizational skills
- Comfortable handling multiple tasks in a fast-paced environment
- Proficient in Microsoft Office (Excel, Outlook, etc.)
- Experience with CRM or order management systems is an asset
What We Offer
- Stable, team-oriented work environment
- Training and support provided
- Opportunities for growth within customer service and sales operations
Job Type: Full-time
Pay: $19.00-$22.00 per hour
Expected hours: 37.5 per week
Education:
- Secondary School (preferred)
Experience:
- sales: 1 year (preferred)
- B2B sales: 2 years (preferred)
- LED lighting experience is preferred: 1 year (preferred)
Work Location: Hybrid remote in North York, ON M2H 3B4
