The Role:
We are seeking a detail-oriented and operationally excellent eCommerce Associate to support the day-to-day execution of SMYTHE's digital channel. Reporting to the Head of eCommerce, this role is the operational backbone of the ecommerce business — responsible for site execution, product data management, order operations, and systems monitoring. You are a hands-on doer who takes ownership of the details that keep the site running smoothly, accurately, and on-brand.
You Will:
Product Data & Site Content
- Upload, enrich, and maintain product information in Shopify, including copy, metafields, imagery, swatches, and supporting content.
- Manage the product data flow from NetSuite to Shopify via Celigo — ensuring all required fields are completed, workflows are triggered correctly, and discrepancies are flagged and resolved.
- Support updates to product and inventory data flows in partnership with technical partners, including pricing field updates and new metafield additions.
- Develop and maintain product copy by consolidating inputs from Marketing, Buying, and Creative into a single source of truth.
- Feed return and customer feedback insights into product copy updates, including sizing and fit callouts.
Shopify Site Execution & Merchandising
- Execute end-to-end product launches in Shopify, including homepage placement, collection assignment, and activation of live products.
- Manage and optimize on-site search and discovery, including configuration updates for new product drops, email campaigns, and monitoring of zero-result search queries.
- Implement and QA homepage modules, lookbook pages, and seasonal landing page updates in partnership with Marketing.
- Align product sort order for New Arrivals and PLPs in collaboration with the Ecommerce Manager and Buying team.
- Perform regular site QA to identify and resolve product, content, and functionality issues.
- Manage pre-order inventory setup when replenishment stock is allocated to the US warehouse.
- Perform first-level troubleshooting of Shopify apps and platform issues, escalating as needed.
Orders, Returns, Refunds & Chargebacks
- Process refunds related to shipment issues, shortages, damages, and lost or stolen parcels.
- Manage and dispute ecommerce chargebacks, maintaining accurate records and documentation.
- Process and coordinate returns related to damaged items, including order updates and resolution follow-through.
- Sort and manage damaged returned ecommerce products for dry cleaning, repairs, or damaged stock allocation.
- Maintain and update the centralized returns tracker on a biweekly cadence.
- Support retail stores with order issues, shipping configuration changes, and related operational requests.
Systems & Integration Monitoring
- Monitor integration workflows daily and resolve routine errors, escalating complex issues to the Ecommerce Manager or technical partners.
- Perform manual order and inventory corrections in NetSuite when automation failures occur, including RMAs, Item Receipts, and Credit Memos.
- Validate third-party integrations to ensure accurate order and data ingestion across systems.
- Execute testing and validation for system changes and new integration rollouts, following protocols set by the Ecommerce Manager.
Pricing & Promotional Execution
- Execute promotional pricing updates during sale periods using Shopify bulk editing tools.
- Ensure pricing logic integrity — including final sale flags and restriction rules — is applied accurately and on schedule.
- Support the implementation and maintenance of the product tagging framework to improve reporting accuracy and order segmentation.
You Have:
- 1–3 years of ecommerce experience, ideally within fashion, apparel, or luxury retail.
- Proficiency with Shopify or Shopify Plus, including product management, collections, metafields, and the Shopify admin — Shopify certification is a strong asset.
- Experience with NetSuite ERP and Celigo for order and inventory data management, including manual RMA and credit memo creation.
- Familiarity with ecommerce integrations and third-party platform workflows.
- Strong attention to detail and organizational skills, with the ability to manage multiple concurrent tasks and deadlines without errors.
- Comfort working within operational systems and a clear instinct for when to resolve issues independently versus escalate.
- Experience with on-site search and merchandising tools is an asset.
- Strong written communication skills with an eye for brand-consistent copy and product content.
- A self-starter mindset — you take ownership of the details that keep the business running.
You'll love working here because:
- You'll work with a fun, hard-working, collaborative team with a strong entrepreneurial spirit.
- Our product is designed to embolden the people who wear it, and that includes our team
- We offer a comprehensive health and dental benefit plan funded by SMYTHE
