What’s in It for You?
Work-From-Home from Day 1, we supply the equipment needed.
Virtual paid training
RRSP, Short and Long Term Disability options available
Paid vacation, training & career progression
Performance bonuses and much more!
If you are looking to jump-start your career and join a leading company, then NTT BPO is the place to be!
Position Status: Work from Home - Permanent Full time
Rate of Pay: $16.50 - $18.00 an hour
Position Overview:
Primary responsibility will be handling inbound calls from existing and potential customers regarding application processing, account updates, product information questions and website support.
Representing our and our clients’ brand, you directly impact Cardholders impressions of the quality of service and so need to be focused on efficiency and the quality of customer interactions you deliver within our fast-paced and changing work environment.
Responsibilities:
Provide excellent customer service while responding to all inbound inquiries including but not limited to: application processing, account updates/inquiries, product information and website support.
Encourage customers by discussing the benefits and features of supplemental products and services to improve the customer experience.
Accurately process offline customer correspondence
Analyze information presented by the caller to process next step according to the nature of the inquiry.
Identify and resolve inquires & complaints to achieve a mutually satisfactory solution ensuring that the escalation process is followed as necessary.
Remain current on program information and business initiatives, as well as corporate products and processes.
Ability to articulate program specific information to external customers in a clear manner
Requirements:
1 year of customer experience an asset
Contact center experience considered a strong asset
Previous Financial Services experience would be considered an asset.
High school diploma and proven experience in a customer experience industry
Excellent verbal communication skills – clear, concise, confident & caring telephone manner.
Passionate about being a Customer Service Professional
Demonstrated active listening skills
Demonstrated analytical and problem solving skills
Proficient in Microsoft Suite Applications and strong key boarding skills
Ability to multitask
Must have flexibility to work all required shifts, including evenings and weekends.
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
INDC