Customer Service Representative
Job Description Summary
Lansdowne Place Customer Service is actively seeking a vibrant & professional person to fill the part-time Customer Service Representative position. The successful candidate’s schedule must be flexible enough that they can work various shifts which include mornings, afternoons, evenings and weekends.
Be an active, efficient and effective member of the Customer Service TEAM
Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public
Act as a liaison with tenants
“Beyond the Booth” Customer Service does not stop at the kiosk and should be carried out at all times
Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
Sale of Mall Gift Cards which includes:
shift reports and logs
distribution of gift-with-purchase items
Sale of City Bus Passes
Telephone, Email and In-Person Inquiries
Opening & Closing duties as per the Customer Service Supervisor
Prepare and manage various customer tracking initiatives
Provide Customer assistance with all available mall services.
Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
Assist with various on-site promotions and events
Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
Be aware of and monitor the shopping centre’s, and its retailer’s, online presence on a daily basis such as; Facebook, Twitter, Website, Instagram, etc.
Professionally respond online to customer service inquiries on social media. (If applicable)
Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary. (If applicable)
Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
Maintaining cleanliness and organization at the workspace
Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
Other duties as assigned by the Guest Services Supervisor
And most importantly, ensuring that our customers leave the shopping centre happy with all of their needs met
Excellent customer service skills with a drive to go above and beyond
Ability to work in a “team” environment, as well as independently
Various computer skills – Microsoft Office
Understanding of social media platforms; Facebook, Twitter, Website, etc.
Able to work evenings and weekends
Creative and self-motivated
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HR@ca.cushwake.com or call 416-359-2596. Please refer to the job title and job location when you contact us.