Regional Investigator
Edmonton, AB
As the second level escalation point for questionable claims and risks, the Investigator, Claim & Underwriting Investigations conducts field investigations to determine the validity of issues in question. From time to time, the Investigator, Claims & Underwriting Investigations may be assigned corporate fraud investigations.

Act as Case Lead for field investigations
Conduct field investigations
Establish investigation strategy, gather and analyze facts, manage case file, and ensure proper documentation and collection of physical evidence
Investigate by conducting in-person interviews
Establish a practical scope and identify all leads
Assist stationary investigators with field investigation, as required
Determine when an investigation is ready for disposition
Prepare for and participate in Decision Panel meetings, including making recommendations on the disposition of the case
Build a defendable case
Prepare case brief for defending a case disposition or enabling internal or external prosecutions
Liaise with Anti-Fraud Management, claim, underwriting and legal teams
Evaluate evidence sufficiency on an ongoing basis until the validity of the issue in question can be determined
Supervise investigations conducted by external experts
Manage complex investigations involving multiple investigators
Provide ongoing technical expertise for stationary investigators, including coaching and mentoring on field investigation techniques
Attend court as directed and prepare Aviva witnesses for court appearances
Identify and deliver preventative fraud benefits

Required Knowledge, Skills & Experience:
Post secondary education or equivalent work experience.
Minimum 6 years experience in an investigative field of work.
Strong understanding of claims and underwriting processes
Superior analytical, problem-solving and decision-making skills
Strong verbal and written communication skills, including presentation skills
Assertive and comfortable with challenge and ambiguity
Investigative competency
Strong technical knowledge of automobile and accident benefits policy conditions and related legislation
Ability to make confident and objective decisions in matters of high potential for legal precedent
Ability to work evenings and weekends as required
Valid driver’s license
Mobility across assigned territory
Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.