Service Advisor - Automotive
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
- Greet service department customers promptly and courteously-attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits
- Extended healthcare
- Store discount
- Company events
About Us
At Garage111, we are a certified, full service automotive facility specializing in maintenance, diagnostics, repairs, performance upgrades, and vehicle modifications for all makes and models. We combine the latest automotive technology with dealership level procedures and systems to deliver exceptional service to our customers.
If you are passionate about the automotive industry and take pride in quality workmanship, we would love to hear from you. Whether you are an experienced technician, service advisor, or looking to grow your career in a professional and supportive environment, Garage111 offers the opportunity to work alongside a skilled team that values expertise, continuous learning, and customer satisfaction.
Our team of certified technicians, automotive experts, and engineers is committed to excellence in every repair and every customer interaction. When you join Garage111, you become part of a workplace that invests in its people and encourages professional growth.
Explore our current opportunities and become part of a team that is dedicated to keeping vehicles performing at their best.
