Job Overview
We are seeking an experienced and dynamic Manager to oversee daily operations within our retail environment. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a comprehensive understanding of retail management. This role involves supervising staff, managing sales strategies, and ensuring exceptional customer service to drive store success. The Manager will play a pivotal role in team development, merchandising, and operational efficiency to meet business objectives.
Responsibilities
- Oversee daily clinic operations to ensure smooth and efficient workflow
- Supervise administrative staff and support physiotherapists in delivering quality patient care
- Schedule staff shifts and manage patient appointment bookings
- Monitor patient flow and ensure excellent customer service at all times
- Handle patient inquiries, concerns, and complaints professionally
- Recruit, train, and evaluate clinic staff
- Ensure compliance with healthcare regulations, clinic policies, and privacy standards (e.g., patient confidentiality)
- Manage billing, insurance claims, and payment processing
- Maintain accurate patient records and clinic documentation
- Oversee inventory of medical supplies and equipment, placing orders as needed
- Manage clinic budgets, expenses, and financial reporting
- Implement and improve operational procedures to enhance efficiency
- Coordinate with physiotherapists and other healthcare professionals
- Ensure cleanliness, safety, and a professional clinic environment
Skills
- Proven leadership with supervising experience in retail or related fields.
- Strong communication skills with the ability to motivate teams and engage customers effectively.
- Proficiency in negotiation, merchandising, pricing strategies, and sales management.
- Experience with payroll processing, bookkeeping, budgeting, and administrative tasks.
- Bilingual or multilingual abilities are a plus for serving diverse customer bases.
- Familiarity with POS systems, cashiering procedures, and marketing tools.
- Excellent organizational skills with the ability to handle multiple priorities efficiently.
- Demonstrated ability in training & development, team management, and store management.
- Strong math skills for inventory control, pricing adjustments, and financial reporting.
- Effective time management skills coupled with phone etiquette and professional communication abilities. This position offers an exciting opportunity for a motivated individual eager to lead a retail team toward success while fostering a positive shopping experience for customers.
Pay: $53,025.08-$136,143.54 per year
Work Location: In person
