Customer Care Representative – Dental Laboratory
Location: Calgary, AB
Job Type: Full-time, Onsite
Schedule: Monday to Friday
Pay: $26–$27/hour, depending on experience
Job Overview:
A dental laboratory in Calgary is seeking a Customer Care Representative with a dental background to support a busy customer service and case coordination role.
The ideal candidate will have experience in a dental office, dental laboratory, or dental-related environment and will enjoy working with customers, handling calls and emails, and supporting incoming case documentation.
Responsibilities:
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Answer incoming calls and respond to customer emails professionally.
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Communicate with dental offices regarding case questions, updates, and requests.
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Review incoming case information, prescriptions, and photos.
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Upload, organize, and manage case photos and related documentation.
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Coordinate with internal lab departments to support smooth case flow.
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Help resolve customer questions or case-related issues in a timely manner.
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Maintain accurate records and provide excellent customer service in a very busy environment.
Qualifications:
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Dental background required.
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Dental office or dental laboratory experience strongly preferred.
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Strong customer service and communication skills.
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Comfortable handling a high volume of calls, emails, and case details.
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Organized, detail-oriented, and able to multitask.
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Professional, reliable, and team-oriented.
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Comfortable working full-time onsite in a fast-paced dental laboratory environment.
Benefits:
Comprehensive benefits package including:
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Company pension.
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Dental care.
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Disability insurance.
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Life insurance.
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On-site parking.
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RRSP match.
Work Environment:
This is a full-time, onsite position in a busy dental laboratory environment. The ideal candidate is friendly, organized, and able to manage customer communication while supporting accurate case flow and documentation.
