Inventory: Support Services Agent/Support Services Clerk/Program Assistant
Government of Canada
Sydney, NS
Immigration, Refugees and Citizenship Canada - Centralized Network - Case Processing Centre- Sydney
Sydney (Nova Scotia)
CR-03 - Support Services Agent/Support Services Clerk, CR-04 - Program Assistant
CR-03 ($40,786 - $43,993), CR-04 ($45,189 - $48,777)
Closing date: N/A

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.
Apply online

Important messages
When you submit an application for this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, the applicants who meet the screening criteria identified by the hiring managers may be contacted and referred for consideration and further assessment. Please ensure that the information in your PSRS applicant account is up to date.

This inventory will be used to staff positions at various levels (CR-03 and CR-04) within Immigration, Refugee and Citizenship Canada in Sydney, NS.

Your application in this inventory will be active for 180 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 14 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

This inventory advertisement may also be used for casual employment. Casual employment is a temporary form of employment for a maximum of 90 working days per department in a calendar year.

It is your responsibility, as a candidate, to clearly demonstrate if / how you meet each of the screening criteria by answering the questions in the Screening Questions section of the application. This may take more time than applying to a standard process so please save your information at least once every 45 minutes to keep from timing out and losing your work.

When providing your answers, it is not sufficient to simply state that the qualification is "met" or provide a listing of current or past responsibilities. You must provide concrete specific examples to illustrate how you meet each criterion identified in the questions.

When providing your answers to experience qualifications, you MUST follow this format:

1 - Your answers must include where and how you obtained the required experience.
2 - Your answers must include the period(s) in which you performed the functions of the position(s).
3 - Your answers must include the date format of Month-Year to Month-Year. (This information is needed to help validate that a candidate does indeed have the experience)
4 - Provide the name and contact information for someone who can validate your experience.

You must indicate "NO" if you do not have experience in performing a task listed in the section entitled, "The following may be applied / assessed at a later date (may be needed for the job)". Responding “NO” to one or more of these non-essential experience questions WILL NOT reject your application. However; if when answering “YES” to a non-essential experience question you fail to clearly demonstrate in your answers how you meet the experience this may prevent you from being considered for a specific appointment where asset qualifications would be used.

Work environment
This office is a production center with high volumes with constant change. There is a constant focus on individual and team productivity in this office. Employees and workers will be expected to meet daily or weekly production targets, after completing a specified period of training and meeting graduated targets. There are work objective for all employees and workers for both quantity and quality of output.

Strong computer skills are necessary as the work is done in an electronic environment.

The majority of positions being staffed through this inventory will be on the evening shift and will be temporary.

Intent of the process
Create a pool of qualified candidates that will be used to staff positions on an indeterminate or temporary basis. This process may be used to establish an essentially assessed pool of candidates which may be used to staff similar or equivalent positions with various linguistic profiles (English Essential; Bilingual Imperative BBB/BBB), various security profiles (Reliability; Secret), various tenures (Indeterminate, specified period) using various staffing activities (Indeterminate appointment; Term appointment; Deployment; Secondment; Assignment; or Casual employment) within Immigration, Refugees and Citizenship Canada.
Positions to be filled: Number to be determined

Information you must provide
Your résumé.

A response to a text question addressing the following:
Adaptability and Flexibility
Cooperation and Collaboration
Values and Ethics
Judgement/Analytical Thinking
Contact information for 2 references.
You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
Secondary school diploma or the employer approved alternative*.
  • The employer approved alternative is an acceptable combination of education and experience defined as follows:
  • Education: successful completion of two years of secondary school; AND
  • Experience: two years recent* experience working in a field relevant to the position (such as administrative functions that include, but not limited to, preparing correspondence, data entry, research, filing).
  • Recent is defined as within the last five years.
Degree equivalency

Experience providing administrative support such as data entry, filing, preparing documents or typing.

Experience using Microsoft Office products including MS Word, MS Excel along with a web-based email system (such as MS Outlook, Gmail, Hotmail, Yahoo)

The following will be applied / assessed at a later date (essential for the job)
Various language requirements
English Essential
Bilingual Imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Adaptability and Flexibility
Cooperation and Collaboration
Focus on Quality and Detail
Values and Ethics
Judgment and Analytical Thinking

The following may be applied / assessed at a later date (may be needed for the job)
Experience working within a production based office environment (high volume intake and output as well as established production targets).

Experience in applying government legislation, regulations policies and procedures.

Experience in the use of computers including data entry.

Experience in creating, verifying and/or updating information on GCMS (Global Case Management System).

Experience in the processing of e-applications.

Experience in the processing of e-applications received by the Centralized Intake Office (CIO).

Experience at the CR-04 level reviewing applications that have been submitted for Canadian Citizenship, or Permanent Resident Card or the Centralized Intake Office (CIO).

Experience in providing clerical support in the processing of applications for Canadian Citizenship.

Experience in providing clerical support in the processing of applications for the Centralized Intake Office (CIO).

Experience in providing clerical support in the processing of applications for the Permanent Resident Card (PRC).

Using Technology: The capacity to use computer technology to ensure a high level of efficiency in accomplishing work.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities

Information on employment equity

Availability, willingness and ability to perform evening shift work.

Availability, willingness and ability to perform shift work which includes, holidays, overnights, and/or weekends.

Availability, willingness and ability to work overtime as required.

Ability to lift and move boxes with a maximum weight of 22 kilograms.

Conditions of employment
Reliability Status security clearance - OR
Secret security clearance

Other information
Only on-line applications will be accepted.

To submit an application on-line, please select the button "Apply online".

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605 or email in order to submit your application by alternate means.

Candidates will not be solicited for incomplete or possible missing information.

Failure to respond in the appropriate timeframe as outlined within communications sent to you will result in your elimination from the selection process.

Assessments will be held at a place selected by the employer. If you do not attend the assessments at the provided dates and times, your application may be rejected.

Assessments can take place during the day, evening or weekend.

Reference checks may be sought.

An interview may be administered.

A written examination may be administered.

The PSC Office Skills Test (Checking 203) may be used to evaluate Focus on Quality and Detail.

The following competencies will be assessed within this job advertisement (Adaptability and Flexibility, Cooperation and Collaboration, Values and Ethics, Judgement/Analytical Thinking) through questions pertaining to each of these competencies. *** You must answer these questions by yourself; outside help is not permitted.

To be able to manage the number of applicants referred from this inventory for further assessment, management may choose to use a top-down selection, random selection, cut-off scores or any other additional volume management techniques to determine the number of candidates who will go through the various phases of the assessment. If, after the use of these volume management techniques, other needs arise, management may proceed with the evaluation of additional candidates.

Acknowledgment of receipt of applications will not be sent. Only those selected for further consideration will be contacted.

Communication with you regarding this inventory and any resulting assessment will be via your e-mail or via the PSRS. Therefore, please make sure you are checking your PSRS applicant profile and your e-mail account regularly for any messages. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Candidates who apply to this inventory should include an email address that accepts email from unknown users (some email systems block these types of email).

We will be using the following e-mail address to contact you:

It is to be noted that it is your responsibility to ensure that, during the life of this inventory and any resulting pools, you communicate any changes related to your telephone number or e-mail address to the Human Resources Assistant: Failure to do so might exclude you from the process or employment opportunities.

You must provide proof of education credentials at a later time in the process. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at

Candidates will be asked to provide proof of Canadian citizenship at a later date.

All communication relating to this process, including e-mail correspondence may be used in the assessment of qualifications.

Persons are entitled to participate in the assessment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Prior to any appointment, a security clearance is required to be completed.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Any false and/or fraudulent information that you provide during this section process may result in:
1. The rejection of your application;
2. Not being hired;
3. The revocation of your job in the public service if you have already been hired;
4. The PSC taking any corrective action it considers appropriate; and
5. In the case of fraud, in addition to the above consequences, you may also be subject to a criminal investigation and found guilty of a criminal offence.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.